Can't delete the remaining Bitdefender files.

zeptos

I had the trial version of Bitdefender installed and after the trial ended I uninstalled the product but there are bitdefender files that remain and i am not able to delete them even with the uninstaller utility. The utility says that uninstall completed with errors and visit support for complete uninstall.

Flexx

https://community.bitdefender.com/en/discussion/83633/cant-delete-the-remaining-bitdefender-files

Hi Member,

Kindly perform below steps & see if this helps you in anyway.

1) Kindly uninstall bitdefender product & bitdefender agent.

2) Restart PC in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

3) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

4) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

5) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

If the issue persists, kindly drop an email to bitdefender support at bitsy@bitdefender.com and they will reply back asap.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)