Why is uBlock Origin for Chromium download blocked by Bitdefender?

RK

Suspicious activity blocked

8 minutes ago

Feature:

Antivirus

C:\Users\XXXX\AppData\Local\Google\Chrome\User Data\Webstore Downloads\cjpalhdlnbpafiamejdnhcphjbkeiagm_17764.crx tried to load a malicious resource detected as Amsi.Edge.21.7AF846AE and was blocked. Your device is safe

How to fix this?

Flexx

https://community.bitdefender.com/en/discussion/92252/why-is-ublock-origin-for-chromium-download-blocked-by-bitdefender

I don't see any issues between ublock origin and bitdefender. I have been using the extension on my google chrome for past many years. To re-verify, I uninstalled the extension and reinstalled it without an issues.

As far as the .crx extension package of ublock origin goes (the one shared by you "cjpalhdlnbpafiamejdnhcphjbkeiagm"), below is the virustotal link

https://www.virustotal.com/gui/file/6f5f0b59c4834f206b17aa8147590d7e12b0be206c189e51caf22eb080a8f447

Additionally, below is the screenshot from my google chrome for the exact same ublock extension package.

Can you share the screenshot of the image when bitdefender blocks your connection attempt to download ublock extension.

Regards

Gjoksi

Hello.

Only the malware researchers from Bitdefender Labs can fix it.

Report the detection as incorrect here:

https://www.bitdefender.com/consumer/support/answer/29358/

Also, do the following steps:

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a log file on your Windows device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1922/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

RK

Attached screenshots

uBlock Origin False Positive.docx

Flexx

https://community.bitdefender.com/en/discussion/comment/312167#Comment_312167

I was not able to reproduce this issue on microsoft edge chromium also. Well, I would request you to kindly follow the procedure as stated by @Gjoksi in above stated comments.

Regards

RK

I already raised a request. But support team is asking me to define an exception, which should not be the case. Any suggestions for escalation.

Thanks

Flexx

https://community.bitdefender.com/en/discussion/comment/312178#Comment_312178

Kindly drop an email to bitdefender support team at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Additionally, have you tried disabling real time protection in bitdefender (https://www.bitdefender.com/consumer/support/answer/28557/) and then adding the extension to respective browser and then re-enabling the real time protection in bitdefender.

Regards