bought vpn but never received code need refund but when offered refund unable to follow throughh

winchester · June 2022

hi had a bit defender antivirus software installed but wanted vpn on it i bought it from Bitdefender and this somehow cancelled my remaining 550 days of of antivirus cover as well as not giving me the code for the vpn i had purchased so i then had to buy another antivirus software i got it from another source and it all ready had vpn on it so i asked for refund as i had not received activation code they said i had already got vpn on device!!!!! but to contact them if i want to continue with refund iv sent them several emails to say yes yes i need refund without reply plus I'm on auto renew for next year for a product i haven't got in the first place what are my options

see below there reply

Dear Roger,

Thank you for contacting Bitdefender,

The Premium VPN is already active in your account on one device until the 16th of June 2023. The activation code can only be used once for the sole purpose of activating a product.

If you want to install the VPN on other devices, please follow the steps below:

1. Go to https://central.bitdefender.com and sign in with your Central email and password.

2. Click My Devices on the left side menu then click + Add device

3. A new window will pop up. Choose VPN, then click This device to install Bitdefender on your current device.

4. The install kit will start downloading. Wait for the download to complete, then run the installer and follow the on-screen instructions to confirm your preferences.

6. Click FINISH to access the Bitdefender interface.

Roger, keep in mind that I'm here to assist if you get stuck at any point, or if you have other questions.

Also, please let me know if you would still like to request a refund,

All the best!

Kind regards,

George N.

Customer Care Representative