Protection for Windows not installed

OakSafe

I have a message in my BD central says there is issue. Message is:-

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Protection for Windows

Bitdefender Protection

not installed

================

BD is installed/updated and there is red x on the Online Threat Prevention tab. Everything is enabled except search advisor

Also says VPN not installed. Don't want that

Flexx

https://community.bitdefender.com/en/discussion/92729/protection-for-windows-not-installed

Kindly perform below steps & see if this helps you in anyway.

1) Uninstall the bitdefender product with add/ remove programs option in windows

2) To remove the remaining files download and run Bitdefender product uninstaller (https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe)

3) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234)

4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

5) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

8) Remove devices from online bitdefender central (https://www.bitdefender.com/consumer/support/answer/2795/)

9) Download online installer for your respective bitdefender product from below stated links

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective bitdefender product is installed, a bitdefender dialogue box will open where you will need to login with your registered bitdefender online central details and after a successful login, your product will be synchronized with your online bitdefender central account. Henceforth, your product will get registered & activated with online bitdefender central automatically.

If issue persists,

Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

OakSafe

must be an easier way than that

Gjoksi

Hello.

First, log out from your Bitdefender Central account.

Next, on the Windows device with Bitdefender installed, open the Bitdefender program and do this:

In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in".

You are done.

Wait a few seconds and sign in back to your Bitdefender Central account.

Now, in Bitdefender Central, you will have displayed the correct number of protected devices with the correct Bitdefender product installed on each device and you will not get any "At Risk" messages.

If that didn't help, try uninstall/reinstall the Bitdefender product on Windows, by using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

Finally, if that also didn't help, you should contact Bitdefender Consumer Support:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

because ONLY THEY can have access to your Bitdefender Central account.

@Alexandru_BD and @Mike_BD Please, take a look here.

Regards.

OakSafe

https://community.bitdefender.com/en/discussion/comment/313568#Comment_313568

i have windows 7. i don't understand why switch to off?

Thanks

OakSafe

https://community.bitdefender.com/en/discussion/comment/313569#Comment_313569

@Gjoksi Thanks. I logged out of central . Nothing happens when i click switch account? It is blue like a clickable link but does not click. should it work as i only have one account?

The dashboard says "you are safe we're looking out for your device and data"

Alexandru_BD

@OakSafe check the Windows Security settings, I'm not sure exactly how it looks on Windows 7 now, but it should display something like this:

Your Antivirus Plus can cover one device, however, I cannot see it active. Is the device currently offline?

If you are referring to the red x displayed in the Online Threat Prevention module, this is part of the design:

Click on settings and make sure all its features are enabled.

Regards

OakSafe

https://community.bitdefender.com/en/discussion/comment/313582#Comment_313582

Windows security says "BD AV reports it is up to date and virus scanning is on"

I didn't know that red x you circled in green was part of the design, thought it meant a problem!🤔

i contacted support theysaid to remove my device in central and log out of GUI and log back in. But when i click my name then Switch Account the switch account does not click or open a screen to log in. Support said i need to reinstall to fix that. i might try reboot first

Thanks for your help🙂

Alexandru_BD

Hi @OakSafe,

Thank you for following up. Reinstalling the product should normally fix this glitch. We also have a dedicated article for such scenarios here:

https://www.bitdefender.com/consumer/support/answer/13429/

I think you are right regarding the Online Threat Prevention icon. I have also noticed that it may create confusion among users, as the red x might suggest an inactive status. I have forwarded this feedback to our UI teams to analyze and see how we can improve it in the near future.

Please do keep us updated on the outcome of your inquiry, I hope the situation is resolved swiftly.

Regards

OakSafe

https://community.bitdefender.com/en/discussion/comment/313616#Comment_313616

ok Thanks i will let you know if i reinstall. My previous av used to have a liitle x if everything was not right it may not have been red. I saw the link re the repair reinstall

Scott

https://community.bitdefender.com/en/discussion/comment/313616#Comment_313616

Thank you for forwarding the suggestion to change the red X on the Online Threat Prevention panel. You're right, it can be a bit confusing as I even did a double take the first time I saw it.

OakSafe

https://community.bitdefender.com/en/discussion/comment/313632#Comment_313632

OK no problem