BD Total Security Detects Regular Programs And Windows Updates As Malware

AhmedNaji

I am really surprised by these results. How can the antivirus scan some normal programs that do not contain anything and confirm that they are from the original site, not crack? Is there an explanation for these results because I am really surprised

Gjoksi

Hello.

What Bitdefender product are you using?

Regards.

AhmedNaji

https://community.bitdefender.com/en/discussion/comment/317370#Comment_317370

i use version bitdefender total security .. Is there an explanation for this because it blocks even Windows updates

Gjoksi

Hello again.

Only the malware researchers at Bitdefender Lab can help you with the issue.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

or

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

NOTE: Bitdefender telephone support is not toll-free!

@Alexandru_BD Anything to add here? What do you think could cause this kind of a Bitdefender behaviour?

Regards.

Alexandru_BD

Hi,

Not really sure, is there an error message displayed, or any other symptoms? For what is worth, the windows update issue may or may not be related to the antivirus. I found this article that shares more insight on the possible windows update issues that may occur:

https://thegeekpage.com/fix-windows-update-service-not-running-on-windows-10/

In regards to the assessment scan log, I also think this is a task for the engineers, as they should be able to advise further.

Regards

Gjoksi

@Alexandru_BD

The log file from the screenshot is that what confuses me.

I also use Bitdefender Total Security and i can tell that the log file from my Bitdefender program doesn't look same like the log file in the screenshot.

Regards.

Flexx

https://community.bitdefender.com/en/discussion/93881/bd-total-security-detects-regular-programs-and-windows-updates-as-malware

As far as EagleGet is confirmed, many AV vendors detect it as PUP. Below is the virustotal link for the latest version of EagleGet

https://www.virustotal.com/gui/file/33d92d63e2031bcde9fd355b5a9cb725e9203773cc05f1ceb87de2c08f042ac8

Okay, I did a little research and found some information related to Neshta Virus. So, neshta virus like sality virus and virut virus try to infect all the executable files on windows. In short, you might have clicked some unknown file which triggered the code execution of neshta virus which slowly tried to infect all the executable files on your windows.

For more information, kindly check below articles

https://www.malwarebytes.com/blog/detections/virus-neshta

https://blogs.blackberry.com/en/2019/10/threat-spotlight-neshta-file-infector-endures

https://www.virusradar.com/en/Win32_Neshta.A/description

As I can see from the image log, it seems like bitdefender has already disinfected the virus. I would recommend running a full system scan with bitdefender.

Regards