Can't Turn Off 'Work' Profile. Any Suggestions?

duhmel

My automatic scans stopped working and in investigating this I noticed the the work profile was turned on. I then turned off 'activate profiles manually' and turned off the work profile. After x-out from Bitdefender and going back to the 'profiles' screen, the work profile is turned on again. I am using Windows 10 on a HP PC.

Gjoksi

Hello.

A few months ago, i experienced the same issue and i beileve it's a bug in the program.

I tried everything, including few restarts of my device, few repairings of BD Total Security, but nothing helped.

Finally, the problem was solved only by uninstalling/reinstalling my Bitdefender program.

So, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

And next, reinstall Bitdefender from your Bitdefender Central account.

Now the issue should be solved.

Regards.

Alexandru_BD

Hello @duhmel,

This is an issue that has already been acknowledged by the development teams and they are currently working on a fix. The fix will be deployed via an automated update, therefore no action is required from you. Should you wish to be personally informed whenever a resolution is found, kindly get in touch with our Support engineers, as they will add your inquiry to the reports list and update you as soon as the fix becomes available to all users.

Thank you for your patience and understanding and we apologize for the inconvenience.

Regards

duhmel

Bitdefender tech support has not been any help in getting me a fix. I resorted to the time timested method - uninstall and reinstall. Worked like a charm - dai;y scans have returned.