Bitdefender (Explorer) Right Click Context Menu Options Do Not Work. Any Help?

Kerkhofp

In the windows explorer right click menu I have 2 bitdefender options

Scan file and schred file (Translated from Dutch) that do not work.

How to get these options to work of to be removed?

(Windows 11 Pro build: 22621.1265)

Alexandru_BD

Hello @Kerkhofp,

This has been discussed on the forum before, there are a couple of threads where the behaviour was reported:

https://community.bitdefender.com/en/discussion/94293/bd-context-menu-in-file-explorer-option-scan-with-bitdefender-not-working-in-win-11-any-help

https://community.bitdefender.com/en/discussion/94545/right-click-bitdefender-scan-with-bitdefender-nothing-happens

https://community.bitdefender.com/en/discussion/90925/context-menu-scan

Regards

Kerkhofp

Hi,

Only in thread : discussion/94545/ is a solution;

The most complete clean install I have ever seen.

This is not an option for me.

Had hoped for a simplere fix!

Regards

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.