BD Context Menu In File Explorer Option 'Scan With Bitdefender' Not Working In Win 11. Any Help?

EnoughSaid

The option to Scan files or folders with Bitdefender from within File Explorer just recently stopped working. No error message(s), just no response.

Gjoksi

Hello.

This is a known bug and the dev team is gathering information on the issue.

On the same matter, check out this post:

https://community.bitdefender.com/en/discussion/94208/can-no-longer-right-click-and-scan-chosen-file-or-files-any-help

(just click on "View Post")

So, do the steps below.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.