Error 401: CWSRV0295E: Error reported: 401

G.Paolo

Normalmente mi collego al mio conto corrente bancario (a mezzo EDGE) tramite Bitdefender Safepay;
ultimamente non riesco ad effettuare alcuna stampa (es.ricevuta di bonifico) in quanto ottengo la risposta “Error 401: CWSRV0295E: Error reported: 401”.
Ritengo sia un problema legato a Bitdbefender, in quanto se accedo direttamente, non passando da Safepay, ottengo regolarmente le stampe.
Cosa posso fare per risolvere il problema ?
L'accesso senza Sefepay (ma comunque con Bitedefender Internet Security installato) è comunque sicuro ?

Grazie

Paolo   

G.Paolo

Dal 12 Novembre data nella quale ho segnalato il problema di cui sopra, non ho ricevuto alcuna comunicazione.

C'è qualcuno che mi può aiutare ???

Grazie.

TaxiMagicien42

Ciao @G.Paolo

Penso che la cosa migliore sarebbe contattare il supporto Bitdefender da questa pagina di supporto :

https://www.bitdefender.it/

https://www.bitdefender.it/consumer/support/

Cordialmente,

Flexx

https://community.bitdefender.com/en/discussion/98007/error-401-cwsrv0295e-error-reported-401

https://community.bitdefender.com/en/discussion/comment/332589#Comment_332589

Here are the steps you can take to troubleshoot the Error 401:

1. Clear Cache and Cookies:
   • Within Bitdefender Safepay, clear its cache and cookies.
   • If the issue persists, clear your browser's cache and cookies as well.
2. Disable Extensions Temporarily:
   1. In your browser, disable any ad blockers, security extensions, or other add-ons that might interfere with printing.
   2. Test printing within Safepay after disabling them.
3. Check Compatibility and Updates:
   • Ensure Bitdefender is updated to the latest version.
   • Verify compatibility between your browser and Bitdefender Safepay. If necessary, try using a different browser.
4. Adjust Safepay Settings:
   • Within Safepay's settings, check for any print-related options or restrictions that might need adjusting.

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards