Error 401: CWSRV0295E: Error reported: 401

G.Paolo
G.Paolo
in General Topics 
Normalmente mi collego al mio conto corrente bancario (a mezzo EDGE) tramite Bitdefender Safepay;
ultimamente non riesco ad effettuare alcuna stampa (es.ricevuta di bonifico) in quanto ottengo la risposta “Error 401: CWSRV0295E: Error reported: 401”.
Ritengo sia un problema legato a Bitdbefender, in quanto se accedo direttamente, non passando da Safepay, ottengo regolarmente le stampe.
Cosa posso fare per risolvere il problema ?
L'accesso senza Sefepay (ma comunque con Bitedefender Internet Security installato) è comunque sicuro ?

Grazie

Paolo


Answers

  • G.Paolo
    G.Paolo

    Dal 12 Novembre data nella quale ho segnalato il problema di cui sopra, non ho ricevuto alcuna comunicazione.

    C'è qualcuno che mi può aiutare ???

    Grazie.

  • TaxiMagicien42
    TaxiMagicien42 ✭✭✭✭✭
    edited December 2023

    Ciao @G.Paolo

    Penso che la cosa migliore sarebbe contattare il supporto Bitdefender da questa pagina di supporto :

    https://www.bitdefender.it/

    https://www.bitdefender.it/consumer/support/

    Cordialmente,

    Windows 11 Famille 23H2

    AMD Ryzen 5 5600X 3.70 GHz

    Bitdefender Ultimate Security Individual

  • Flexx
    Flexx mod
    https://community.bitdefender.com/en/discussion/98007/error-401-cwsrv0295e-error-reported-401
    https://community.bitdefender.com/en/discussion/comment/332589#Comment_332589

    Here are the steps you can take to troubleshoot the Error 401:

    1. Clear Cache and Cookies:
      • Within Bitdefender Safepay, clear its cache and cookies.
      • If the issue persists, clear your browser's cache and cookies as well.
    2. Disable Extensions Temporarily:
      1. In your browser, disable any ad blockers, security extensions, or other add-ons that might interfere with printing.
      2. Test printing within Safepay after disabling them.
    3. Check Compatibility and Updates:
      • Ensure Bitdefender is updated to the latest version.
      • Verify compatibility between your browser and Bitdefender Safepay. If necessary, try using a different browser.
    4. Adjust Safepay Settings:
      • Within Safepay's settings, check for any print-related options or restrictions that might need adjusting.


    If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

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