Real Time Protection Is Disabled And Enabling It Fails

Hi Dogman,

Thank you for your feedback, it is appreciated and will be directed to the appropriate team for review, to enable us to improve our support and services. Regarding your last post, can you tell me the dimension of the file you saved ?

Thank you!

Hello

Sadly enough, I do have the same problem with Real time protection on my system.

I use win 7 64 bits and all what has been written in this thread had no solution.

What should I do to get biddefender working as it should?

Nico

Small correction.

After running bdfsfltr-1 and -2, it seems that real time protections is on now.

Hopes it stays that way :-)

Edit:

After running bdfsfltr-2.exe i got the error report:

bdfsfltr.inf is NOT present

bdfsfltr.cat is NOT present

bdfsfltr.sys is NOT present

eroare 1 la incarcare

eroare 1 la incarcare

Looks te same as mr. dogman.

Hi Dogman and nicolaas,

You received that error because the 'bdfsfltr' files are missing. Having this situation, I recommend you repair your BitDefender using the steps below:

- Click on the START menu button;

- Go to (All) Programs -> BitDefender 2011 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open BitDefender and run a new update; reboot again if requested;

- please test to see if the issue still replicates.

Note: if you cannot find the "Repair or Remove" feature please go back to Start > run > type "appwiz.cpl" and hit Enter (for Windows Vista and 7 you can type directly in the Search bar). Search for BitDefender > choose Uninstall/Remove > then click on the Repair button.

Thank you!

Mihaela:

I tried the "Repair" option which did not work and then un-installed the program (with BitDefender_Uninstall_Tool.exe) and then re-installed the program. Unfortunately bdfsfltr_1.exe still failed in both cases with the same error:

bdfsfltr.inf is NOT present

bdfsfltr.cat is NOT present

bdfsfltr.sys is NOT present

Hi Dogman and nicolaas,

You received that error because the 'bdfsfltr' files are missing. Having this situation, I recommend you repair your BitDefender using the steps below:

- Click on the START menu button;

- Go to (All) Programs -> BitDefender 2011 -> choose "Repair or Remove";

- Follow the on-screen instructions and restart the computer each time you are requested to;

- Register and activate the product, then open BitDefender and run a new update; reboot again if requested;

- please test to see if the issue still replicates.

Note: if you cannot find the "Repair or Remove" feature please go back to Start > run > type "appwiz.cpl" and hit Enter (for Windows Vista and 7 you can type directly in the Search bar). Search for BitDefender > choose Uninstall/Remove > then click on the Repair button.

Thank you!

Hi Mihaela

Thanks for ypur answer.

This is very strange though. I run explorer and it found all three missing files on my HD.

bdfsfltr.inf is located in C:\Program Files\BitDefender\BidDefender 2011

bdfsfltr.sys is located in C:\Program Files\Common Files\BitDefender\SetupInformation\{340A2A..............}

C:\Program Files\BitDefender\BitDefender 2011 and

C:\windows\system32\drivers

bdfsfltr.cat is located on the 2 first directories as the sys file.

So the files are there but the patch can not find them in the directory Bitdefender 2011??

Hi nicolaas,

In order to fix this situation you need to dowload the file attached HERE. Also, you need to copy "updatesrv.logger.xml"(it can be found in the archive you download) in Safe Mode in C:\Program Files\BitDefender\BitDefender 2011. After you finished what I wrote above, reboot the PC and in case the Real -Time protection is still disabled, follow again the steps from this KB. If you still receive the error you posted 2 days ago, please create a new support tool log and send me a reply with it.

[How to restart in SAFE MODE]

- Restart the computer;

- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE".

Thank you!

Thank you very much for your help.

Problem solved, all runs again as it should.

I do have one remark: Uninstall all windows firewall and defender applications, but never switch off the windows firewall service. If you do, you get an error from HomeGroup Listener service error 2147023143. Switching off that service may solve the protection mode problem though.

Have a very nice weekend.

I tried all of the above items for Windows 7 64Bit and I still cannot get the error to disappear.

1. Disabled UAC

2. tried to run bdfsfltr_1

error log:

bdfsfltr.inf is NOT present

bdfsfltr.cat is NOT present

bdfsfltr.sys is NOT present

eroare 1 la incarcare

3. Reboot in safe mode

4. copy "updatesrv.logger.xml"(it can be found in the archive you download) in Safe Mode in C:\Program Files\BitDefender\BitDefender 2011 ( it was already in the LOGGING folder..so now have 2). After you finished what I wrote above, reboot the PC and in case the Real -Time protection is still disabled, follow again the steps from this KB.

5. per KB (above line) Check if BitDefender Virus Shield service is running (it was).

6. Dashboard shows "1 issue affecting the security status..." and fails attempts to start protection

7. HOWEVER... Shield tab has realtime protection enabled "checked"

8. As is my habit..clicked "update now" on BD and got 27048 KB...wow.that was unexpected!!!

9. Rebooting as directed...I will update this post after restart

Hi FredB,

Glad to hear that you issue has been solved. Should you need any further assistance, feel free to post on our Forum.

Have a great day!

DannyDan

Send the file link a second time.

I have checked if mcafee was installed, but that was not the case.

I'm a bit supprised that you even know dutch. " /> You have many talents

Bedankt

Nico

Hey Nico,

Got the PM and the screenshots. I've learn Dutch mostly by mistake and to understand people next to me. Been living in Belgium for some time and visited NL quite often especially Maastricht.

NL is a lovely country but I like Belgium best

To get back to our case, I've sent you an answer via both PM and email. Send me your decision and when can we schedule a remote ? I believe that during the weekend would be best. I will be in the office in both Saturday and Sunday so send me your decision and a convenient time when we can get in touch.

Tot ziens,

DanyDan

Off topic:

I like Maastricht and come there often.

If you want a very good diner (or lunch) look for restaurant Rozemarijn (more traditional) or restaurant "O" if you like seafood.

Both are run by a young team of chefs and are excellent.

Hellooo anyone here or am i getting ignored?

Hello

As the new Bitdefender 2012 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2012 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

http://forum.bitdefender.com/index.php?act...f=211&id=42

Have a great weekend!

Thank you for your answer but i would like to inform you that i have already tried BDTS 2012 it takes up too much processor usage(CPU) and so with my current ultra slow processor i am not willing to install BDTS 2012 coz it just takes too much time just for the pc to start up.Anyways i'll stick with BDTS 2011 for the time being.

Hello

Bitdefender 2012 has the same system requirements as 2011 and it was optimized to consume less CPU and RAM.

Do you have other security solutions installed near?

Take care.

Nope nothing else is installed.I dont know about consuming less CPU but consuming less RAM now thats true.Reason is i've tried BDTS 2009,2010,2011 & 2012.I've liked all of these versions except for 2012 just coz my pc takes too much time to start up when its installed.And yes my current processor ###### beyond words