[resolved]Bitfedender Total Security Scans Nonexistant Z:\ Drive

NOTE: for those posting about the scan hanging while scanning the JAR extension in the Adobe Program Files folder, be kindly informed that you are facing a different issue, not the one posted here regarding the Scan of the Z drive. So far I can't associate the two scanning issues. Working on a resolution so please bear with me. Thank you for understanding.

Regards,

Same problem here...started about a week ago. I do have a Z drive which is my photo unit in my HP Office Jet 7410 multi function printer...that has always been there.

MY deep system scan freezes at the Adobe file, afe.jar file(s) also....I have added the jar extension as an "exception" and so far so good...but the Deep Scan is running now...clears with a contextual scan in the Adobe directory though ?

Win 7 Pro 64bit SP1 IE 8

Will also wait for an answer here ??

TRinAZ

Deep systen scan finishes normally now and no hang-ups with the *.jar extension in "excluded" extensions list...

For Danny Dan...the dates on the jar files are as indicated in the attached jpg...note...these files are the orginal version isntalled in Jan 2010 when I setup this sytem...prior to this...I installed BDIS2010 after the new Win 7 Pro 64bit install...then programs (Adobe Web Preimium CS4, etc)...so...

The Adobe *.jar files have not caused an issue for over a year with either BD2010 or BD2011 (2011 installed around Oct 2010)

Hope this helps...

TRinAZ

Hello,

Is any of you available for a remote in the next 30 minutes ? This ONLY applies for those users dealing with the Z scan issue.

Please reply as soon as possible via PM !

Thank you!

if you want a remote connection on my pc, let me know, i am actually on my PC with the Z:/ problem... meanwhile i noticed the same problem also on my labtop!!!

Hi Maravilha00,

Sent you the remote details via PM. Complete the steps and send me the connection details (ID and password for TeamViewer) via PM ONLY !

Thanks!

pls note also that the supporttool.exe DID NOT WORK, it started and never ended once, the 2nd time it produced a severe error message...but never ends.

let me know if you are connecting right now while i am on my pc.

Re:

"We have finished testing on the issue presented in this topic: Scanning of Z drive (nonexistent ). I would first like to thank everyone for their patience and support in resolving this issue. The fix will be available very soon however I can't provide you with an exact ETA on it yet.

Looking forward to the fix. Thanks for jumping on this.

Hi I am also having the drive z: hanging issue on both my pc's I would like to also be updated via email on the resolving of this issue thanks

Hello everyone,

We have finished testing on the issue presented in this topic: Scanning of Z drive (nonexistent ). I would first like to thank everyone for their patience and support in resolving this issue. The fix will be available very soon however I can't provide you with an exact ETA on it yet. We strive in resolving it by the end of this week.

All users will be contacted via email to let you know when to update BitDefender to apply the fix. If I have missed anyone in creating a ticket, please PM me directly and we'll create a ticket in no-time.

The tests can now confirm that the two issues (Adobe and Scan of Z drive) are NOT related.

BOTH issues are now addressed and we are working on a fix as we speak. Please accept our apologies for any inconvenience this may have caused and feel free to contact us if you need any further info.

Best regards,

A few hours ago we released an update meant to address the issue posted in this topic. I'd like to ask everyone that has encountered this issue to update BitDefender and try a new scan, then post the results here.

Thank you for your cooperation,

Florin

Looks good on a forced deep scan. I'll leave it running now see what it does on auto scan but should it be any different?

Thanks for looking into this

@WyldThang - If the manual Deep Scan finished properly there's no reason why the scheduled scan won't work. Thank's for the feedback.

Everything is OK here. Deep scan, Full system scan is ok. No more Z:\. Good job!

I also ran both Full and Deep System Scan, and the "z" did not occur. Thanks for jumping on this. I do some Pro-Wrestling on the side, and you guys suplexed this issue. Thanks!

Outlaw J.R. "Jim"

Mine is working just fine now. My faith in BD has been restored! Thanks for your work on this!