Problem With Safebox

manoj.cool
manoj.cool
in Safebox

http://bd2012beta.betaeasy.com/thread/5650


I am having the same problem as described in the above link

Comments

  • Unknown
    Unknown
    edited August 2011

    Hello,


    Please provide me with the following information:


    - what email address you used to register / login;


    - do you login with a BitDefender account or a Facebook one ?


    - what BitDefender product are you using;


    - what Operating System


    - what PC architecture (32-bits / 64-bits)


    Looking forward to your answer!

  • manoj.cool
    manoj.cool
    Hello,


    Please provide me with the following information:


    - what email address you used to register / login;


    - do you login with a BitDefender account or a Facebook one ?


    - what BitDefender product are you using;


    - what Operating System


    - what PC architecture (32-bits / 64-bits)


    Looking forward to your answer!


    I used my gmail address to register/login


    I used My bitdefender account to login


    Bitfefender total security 2012


    Windows 7 ultimate 64-bit


    even though i am logged in i am not able to use safebox


    http://imageshack.us/photo/my-images/838/20110816162236.jpg/

  • tiffanni
    tiffanni
    edited October 2011
    Hello,


    Please provide me with the following information:


    - what email address you used to register / login;


    - do you login with a BitDefender account or a Facebook one ?


    - what BitDefender product are you using;


    - what Operating System


    - what PC architecture (32-bits / 64-bits)


    Looking forward to your answer!


    I'm having the same problem. I am using my gmail account (XXXXXX@gmail.com) to login. I am logging in with a Bitdefender acocunt. I am using Bitdefender total security 2012 on windows 7 64 bit.

  • missliss40
    missliss40
    edited October 2011

    I'm also having the same problem. I am using my gmail account (XXXX@gmail.com) to login. I am logging in with a Bitdefender acocunt. I am using Bitdefender total security 2012 on windows 7 64 bit. can anyone help!!!

  • rootkit
    rootkit ✭✭✭
    edited October 2011

    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?s=&...st&p=119338


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you!

  • Unknown
    Unknown
    edited October 2011

    Hello,


    Please open BitDefender security center and click on "My BitDefender" link on the bottom. A new internet explorer window will open and you will be logged into your account. Click on "Safebox" under "Services" and tell me what is happening.


    Also please tell me if you ONLY used the Gmail email to login into safebox or you originally used another email.

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