Bitdefender & Battlelog

I've got the same problem with battlelog

First of all I open my Browser surf to "battlelog.battlefield.com" after that i sign in everything work perfect after that I will create a Party [click on "create Party"] but the Button does not change

at the left top corner you can see "Party created!" but the party does not open

Only after I completely reload the browser page (CTRL + R),than it opens up the party

the same happened if I want to join / leave a voice channel

First of all i leave the voice channel to show you what i mean

but if i want to rejoin the voice channel the button only shows "join voice"

I can press the button 100 times nothing happened

It work if i uninstall Bitdefender

sry for my english i hope it help to find a solution

By the way:

Maybe it the Browser Plugin for Battlelog here is the download: http://battlelog-cdn.battlefield.com/publi...0-retail-ob.exe

I have just uninstalled BDIS 2012 and it solved the above problem. Additionally, now "Quick Match" started to work properly. It seems that BDIS was blocking Quick Match function in Battlelog. I am going to downgrade to BDIS 2011 and will report the findings.

Yes! Same here! Please fix asap!

I just wanted to inform you that Battlefield 3 and Battlelog were launched today. So far, all the problems described in this thread are solved. Apparently, these were Beta Battlelog's problems only and were not caused by Bidefender application.

I agree,

everything about BattleLog seems to be working.

The only problem left is Opera webbrowser, getting the message :

"Your web browser is not fully supported, soldier!

You will be able to look around and talk to your friends, but not join their game."

Using FireFox instead for BattleLog atm. working fine

But that's rather looks like Battlelog's and DICE's problem and not BD's. Btw, BD's engineer has told me that they actually did some changes & adjustments in BD's driver to better facilitate compatibility with Battlelog. It seems that they are closely watching any potential issues. Too big of a game not to do so.

I still can't do "party joins"

Also, I have to spam refresh to see anything in chat and when I'm invited to a party.

Did you try another browser?

Ok, so I thought I had 2012, but infact I have 2011. Since upgrading to 2012 it seems to have resolved the problem. Wahoo!

Dear Cristi B.

I still have 2011 and I have over 220 days left on the license.

As you can understand I will not purchase 2012 until that time has expired.

I have heard of some free upgrade but everytime I try thisit asks for my licensekey and eventually I get charged?

Could you be so kind to solve this issue for 2011 as well pls?

Kind regards,

Dirk

Dear Cristi B.

I still have 2011 and I have over 220 days left on the license.

As you can understand I will not purchase 2012 until that time has expired.

I have heard of some free upgrade but everytime I try thisit asks for my licensekey and eventually I get charged?

Could you be so kind to solve this issue for 2011 as well pls?

Kind regards,

Dirk

You can upgrade for free to BD 2012 with your existing license key. I did. If you cannot, then someone from BD Sales should be able to help identify & resolve your problem.

Regards,

Hi

Let me know if this issue is reproducing with the latest build 15.0.33.1409.

http://forum.bitdefender.com/index.php?showtopic=28647

Thank you very much.

hello, i m having the same kind of troubles, did you had any kind of answer

I would like to report that the retail version of Battlefield 3 and Battlelog have resolved all my previous problems. I am using the latest Firefox. Even previously problematic server pings are now properly displayed after automatic Battlelog's plugin update.

Hi,

I've got the same problem. I have a very powerful gaming PC, more than twice Battlefield 3's recommended computer specs, all my drivers fully updated to the latest version, and the same applies to my 3 browsers (IE, Firefox and Chrome) and Java, Flash, Plugins, etc. yet Battlelog displays all the bugs mentioned above with BitDefender 2011 and 2012 (after I upgraded trying to fix the issue)! I have not uninstalled BitDefender yet, as that seems to fix the issue, but I have tried game mode and disabling everything (antivirus, firewall, etc.) with no success! Please advise ASAP. It is not plausible that a completely updated and overspeced computer cannot run a game because of antivirus incompatibilities. I also don't fancy the idea of exposing my computer's security because of a game, but I shouldn't have to!

Many thanks for your attention in advance.

Hey,

well i got the same problem after yesterday`s update Bitdefender 2012 15.0.34.1416.

Battlelog was working normaly but after the update i can`t chat/party invite with any Browser. Uninstalling BD solved the problem but this is not the intend i guess.

Deactivating phising etc.... didnt work as well.

I am pretty sure everyone got the problem with the last update.

hello

having the same problems with the battlelog interface. uninstalling bitdefender is the only fix so far. everything else i've tried still does not remedy the problems; party joins and invites do not display, matchmaking is blocked, chat messages either delayed or never received.

i've tried multiple browsers, adding exclusions, opening ports, disabling parts of the firewall, disabling certain features.

Many people have the same problem.

http://www.gamefaqs.com/boards/960869-/60810947

bitdefender seems to be causing most of them

I have the full version of BitDefender 2012 TS on my PC and my Laptop. Battlelog was working fun up until the 31st, then it started not letting me see invites from friends on my friendlist or allowed me to join parties with them from inside battlelog. I spent 3 days trouble shooting numerous issues with the the install of BF3, the install of Origin, network settings etc. Finally last night i decided to try uninstalling BitDefender and that fixed the entire issue.

The weird thing is that even when i turned the firewall, antivirus and auto pilot off within BitDefender, Battlelog still woudn't work.

I will be using a different product for my anti-virus needs until this is fixed on BitDefender's end.

As a side note, i would suggest BitDefender make updating the version/build of the BitDefender client much easier and more intuitive. Your site lists how to update the virus definitions manually, but does not list how to update your version of BitDefender to the most current build. There is a thread on these forums listing all version/build updates, but provides no links on how to actually update the installed version. Also, i am not sure where inside the bitdefender client i can check my current build revision to see if mine is up to date.

edit: this is the link to the "linkless" thread with no instructions on how to manually update or how to manually check your build level: http://forum.bitdefender.com/index.php?showtopic=28172

I'm glad I found people who are having the same problem as I am, this makes me think it was the recent Bitdefender update. For me these problems started as late as November 1st on Tuesday. Friends list and co-op was working fine leading up to that day. I haven't uninstalled Bitdefender, only disabled the firewall, trying to change "Network Details":

"Network"/"Stealth"/"Generic"

values changed to

"Trusted"/"No"/"Yes" respectively.

Since that didn't work or I did it wrong, I reverted them back to default values for the time being.

Even though I disabled the firewall with no positive results, simply having Bitdefender still installed may still be causing interruptions.

I'll put together a proper log later on to submit.

I'm also using the firewall in a D-Link DIR-655 Router if that matters at all. I guess you'd call that more of a hardware firewall than a software firewall.

Hoping Bitdefender keeps DICE's Battlefield 3 in mind for exceptions, and that the update will be released in a matter of days.

Please, get this sorted BD!

This is a AAA game that YOU have broken for us. This is YOUR fault. To add insult to injury Game Mode doesn't even work correctly, but we are told 'wait for a fix'. No, you advertise a working game mode, therefore Game Mode should work; in the UK at least, you are falling foul of the Trade Descriptions Act of 1968 which states: Each product sold must be as described, of satisfactory quality, and fit for purpose.

I uninstalled BD IS 2012 & it worked, I installed MS Security Essentials, & it worked.

I SHOULD NOT HAVE TO WAIT ON BITDEFENDER DECIDING IT WANTS TO BE COMPATIBLE WITH MY GAMES. IT SHOULD BE BEHOLDEN TO ME, NOT ME BEHOLDEN TO IT. (Yes, I'm well aware I'm shouting, I'm that annoyed about this.) There NEEDS to be an override!

Frankly, a better game mode would be in order, rather than ridiculous mission statements about timber wolves & ancient Dacian peoples.

I have ~200 games at this moment in time, are you going to be able to keep up? Obviously not, as a AAA game like Battlefield 3 gets broken twice in as many days? Unbelievable. Personally, I have no faith in your ability to deliver right now.

Convince me I should reinstall BD, because frankly, with the new, downgraded game mode, the idiot-proof new UI & this Battlefield debacle, I think I'll be sticking with MSSE.

I have been a happy BD customer for 3 years now, but this is taking the ######. Who do I talk about this?

Yours,

An extremely dissatisfied customer

Also, 'post your log' is a facile statement.

Get up off of your seat & buy a copy of the game & TEST it, you know, QUALITY ASSURANCE, USER ACCEPTANCE TESTING, whatever you call it.

If it was broken once, the first time, then fine, but if YOU decide YOU'RE gonna break the game again, YOU can do the work to fix it, by virtue of subscribing we are effectively paying you to do this, so do it. Don't pass the buck back to us, we're not at fault here.

'Post your log?' Pfff, I've got better things to be doing than your job.

To update BD (both virus definitions & program updates) open the BD dashboard from the Windows System Tray and click on the Update now button.

Instructions on how to find your current Build can be found in this pinned topic.

Hope that helps answer some of your questions, at least.

Regards,

ok, reinstalled BitDefender and still have the same issue with Battlefield 3. EA released a new update to the web plug in today, and i still have the problem after installing that as well. I am re-uninstalling untill there is a fix. this is quite irritating as it should be a simple fix, and the anti virus i switched from is working fine with BF3 on my old pc. go figure.

Hi

You can try the temporary solution available here:

http://forum.bitdefender.com/index.php?sho...st&p=125793

Let me know if this solves the issue.

Thank you.

The issue is still here with the latest build.

I'll try the temporary fix.

It's very annoying has this prevent from enjoying this massively acclaimed game

Hi

Dear users please use this temporary workaround:

1. Restart your computer in Safe Mode:

[How to restart in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the "F8" key several times before Microsoft Windows begins to load;

you need to press "F8" until you will be displayed a text menu;

- Select "SAFE MODE" in the text menu and press "Enter".

- Wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click "OK" to acknowledge.

2. Go to C:\Program Files\BitDefender\BitDefender 2012, find the file called

"bdtl.dll" and rename it to "bdtl.dl_".

[how to disable Bitdefender product updates]:

1. Locate the file:

C:\Program Files\BitDefender\BitDefender 2012\update_components.xml

2. Open the file with Notepad and modify the following line:

<Product enabled="1" name="00010004000500010001000600050001" type="0" id="-1">

Basically you will modify the "1" into "0" (only the first "1" from the line).

3. Save the file (overwrite the original XML file);

4. Restart the PC in normal mode.

As soon as we release the update, you will have to undo all these steps in order for the software to receive again product updates.

Now, you can set the updates to Silent and you won't receive a pop-up to update Bitdefender each hour.

Open BitDefender -> Settings -> Update -> here check the box next to Silent update.

Thank you for your patience and for the cooperation with BitDefender team. Have a nice day.

THE TEMPORARY FIX WORK PERFECTLY :

- The chat is updating

- The Coop invites are received

- The Live Battlelog Updates are displayed

The faulty dll is bdtl.dll

Please fix it as soon as possible.

Thansk for your help

Ok thanks, I've done this, no more annoying pop up.

Hope for a fixed build soon

When will a permanent solution be ready? I shouldn't have to tinker with my settings....

Hi everyone

The update should be released soon. I can not provide you an ETA.

It will be announced here

http://forum.bitdefender.com/index.php?sho...mp;#entry126403

and it will be delivered via Automatic Updates without user intervention.

We are sorry for the inconvenience.

Have a nice day.