Too Bad This Product Have Been A Contender

Well I purchased TS 2012 yesterday and after noticing my internet crawling along I decided to see if there was a "known" problem and it seems there is. The really sad part of this saga is I read nothing but great reviews on this product that even put it before the big KIS 2012 well they need to re-think that. I just submitted a ticket for a refund, I see no use in keeping a 80 dollar product that you can't even use.

I know some will say it's this or that, go check this setting, make sure you don't have this box checked, go edit your register file, go unplug your system, tap the f11 key six times while moving the mouse in a vertical motion.....etc etc......but really should you buy a product that you can't just install without having a BS in Computer Science?

But in the end you'll still be stuck crawling along the web like a bar patron on a Friday night with a few too many. I even went as far to do a clean install of Win 7 just to be sure it wasn't something on my system causing it but alas it's still (well was, this crap is gone) creeping along.

So I wish you people well and maybe at some point they will get a patch put together that will work but I'd rather have more confidence in a product that I use to handle 1000's of transaction on a daily bases on the internet.

It could have been a contender.......

Regards

I experienced nothing but problems using BD TS and decided to even uninstall it after only about 6 hrs!! yes it was that bad, too many bugs and issues and Support here ######!!

I installed back my KIS 2012 and everything is running great again, i think i'll always stick with the great KIS 2012 from now on. Get your refund and buy KIS 2012 you won't be sorry

Well I purchased TS 2012 yesterday and after noticing my internet crawling along I decided to see if there was a "known" problem and it seems there is. The really sad part of this saga is I read nothing but great reviews on this product that even put it before the big KIS 2012 well they need to re-think that. I just submitted a ticket for a refund, I see no use in keeping a 80 dollar product that you can't even use.

I know some will say it's this or that, go check this setting, make sure you don't have this box checked, go edit your register file, go unplug your system, tap the f11 key six times while moving the mouse in a vertical motion.....etc etc......but really should you buy a product that you can't just install without having a BS in Computer Science?

But in the end you'll still be stuck crawling along the web like a bar patron on a Friday night with a few too many. I even went as far to do a clean install of Win 7 just to be sure it wasn't something on my system causing it but alas it's still (well was, this crap is gone) creeping along.

So I wish you people well and maybe at some point they will get a patch put together that will work but I'd rather have more confidence in a product that I use to handle 1000's of transaction on a daily bases on the internet.

It could have been a contender.......

Regards

I do agree that this product is a piece of GARBAGE!! I will never again purchase product from this vendor again as long as i live in this world!!!

Hello everyone.

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

We want to solve all the issues that you have encountered and I will ask you to send me some logs from those machine.

You have all the details here:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

I've just posted a topic along the same lines as this. I've looked at a number of the forum articles and it would seem I'm not alone in the experience. I am a computer professional and this S/W gives me no confidence that it does the job it claims to do and I am not prepared to jump through hoops fixing bugs that should never have made the final product. I have very little hope of getting a refund but I'm quite prepared to take the loss to get security S/W that I have confidence with. I'm very sorry but Bitdefender does not give me any confidence at all.