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[resolved]bdis Save Settings Issue

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Nickpcp
Nickpcp
in General

Hello


i noticed that my BitDefender Internet Security 2012 is having some serious issues.


The program will not save my settings and it will return on-access scanning settings to normal(even though i keep setting it on aggressive) and will disable firewall (even though i keep turning it on)


Also the Active Virus Control settings will not even go on.Is it constantly off.


AutoPilot does not solve the issue,but additionally it generates hundrends of notices of "autoscan Settings changed" alerts.


I did try "Repair" on the product, i did try full uninstallation and re-installation,before AND after the Version: 15.0.35.1486 updates, but nothing worked.And of course i do not have any other anti-malware solution on my computer,so nothing is interfering with the software


-Nick

Comments

  • rootkit
    rootkit ✭✭✭
    Options

    Hi Nick :)


    Welcome to our forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • leighton@mail.com
    leighton@mail.com
    Options
    Hi Nick :)


    Welcome to our forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.


    This sounds like a "Me too" on my issues. See my post at Visit My Post


    Thanks,


    Leighton

  • rootkit
    rootkit ✭✭✭
    edited January 2012
    Options

    Hello


    This was sent by the user over PM:


    Removal of Windows live family safety program, and re-installation of the Bitdefender seems to have solved the issue. I will notify you if the problem reappears. Thank you


    Since the issue has been solved, I declare this topic closed.


    Have a nice day.

This discussion has been closed.

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