Bitdefender Antivirus V 10 - Build 247

param=expr
param=expr
in General talk

Hello.


I have a problem with my Bitdefender antivirus. After each aupdate (when update is finished) my computer restars immideatelly! I'm experiencing this problem again and again. Can anyone tell me what it could be and how to fix the problem?


Thanks.

Comments

  • alexcrist
    alexcrist ✭

    Hi mkdir,


    Do you mean that your PC just restarts without any warning? Some BD updates require a system restart for them to be fully installed, but BD will ask for confirmation first.


    If your PC restarts without any warning at all, it might be because of a critical Windows error (BSOD). To prevent your system from restarting (any showing an error instead), do this:


    right click on My Computer -> Properties -> Advanced -> Startup and Recovery Settings and un-check Automatically restart (System failure section). When this happens again, you'll see a Blue Screen with an error message. Please write down the message and the STOP code at the end of the message and post it. Maybe we can find a solution.


    Cris.

  • param=expr
    param=expr
    Hi mkdir,


    Do you mean that your PC just restarts without any warning? Some BD updates require a system restart for them to be fully installed, but BD will ask for confirmation first.


    If your PC restarts without any warning at all, it might be because of a critical Windows error (BSOD). To prevent your system from restarting (any showing an error instead), do this:


    right click on My Computer -> Properties -> Advanced -> Startup and Recovery Settings and un-check Automatically restart (System failure section). When this happens again, you'll see a Blue Screen with an error message. Please write down the message and the STOP code at the end of the message and post it. Maybe we can find a solution.


    Cris.


    Hi, Cris.


    Yes, my PC restarts without any warning. I did what you have recommended to do. The following messages appeared on a Blue Screen:


    A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: bdfdll.sys


    DRIVER_LOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS


    Further, there were recommendations to disable BIOS memory options such as caching or shadowing.


    Technical information:


    ***STOP: 0x000000CE (0xF78E72CC, 0x0000008, 0xF78E72CC, 0x00000000)


    bdfdll.sys


    Beginning dump of physical memory.


    Physical memory dump complete.



    Thank you for your help

  • alexcrist
    alexcrist ✭

    Hi mkdir,


    Take a look at this topic: http://forum.bitdefender.com/index.php?sho...7&hl=bdfdll


    It's about the same thing.


    Please post if it solved your problem.


    Cris.

  • Crem
    Crem
    Hello.


    I have a problem with my Bitdefender antivirus. After each aupdate (when update is finished) my computer restars immideatelly! I'm experiencing this problem again and again. Can anyone tell me what it could be and how to fix the problem?


    Thanks.


    Do you install Spyware Doctor / ZoneAlarm or run program as Process Monitor before update BitDefender. BSOD happen because have collision between drivers in C:\WINDOWS\system32\drivers. May be you installed one program or infected malware which install file .sys to C:\WINDOWS\system32\drivers

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