Appwavestore.com Applications Are Not Launching

mihata.pantea
mihata.pantea
in General

Hello,


I was testing the latest Embarcadero product (http://appwavestore.com) and we are getting the apps blocked from launching. If we disable the AV protection the apps are launched without any issues.


Could you please add our App Store to your trusted websites?


Please let me know if I can be of any assistance.


Sincerely,


Mihaita

Comments

  • rootkit
    rootkit ✭✭✭

    Hi and welcome to our forums Mihaita :)


    Thank you for reporting this.


    I've sent your request to our lab. I'll keep you up to date.


    Have a nice day.

  • mihata.pantea
    mihata.pantea

    Thank you,


    Could you let me know the procedure for this and also when this will not be an issue for our product.


    Sincerely,


    Mihaita

  • rootkit
    rootkit ✭✭✭

    Hi Mihaita :)


    Welcome back.


    Could you please point to the exact file? Also, a screenshot would be great.


    We couldn't reproduce the detection for you case.


    Thank you.

  • mihata.pantea
    mihata.pantea
    edited March 2012

    This is not a file that is getting detected as virus.. this is a website communication (streaming) that is getting blocked.


    The steps to reproduce are:


    1. Go to http://appwavestore.com


    2. Launch any app (creating a free account)


    3. Download Manager starts to install the AppWave Browser


    Expected:


    The App launched from store starts after AppWave Browser gets installed


    Actual:


    The App fails to launch


    Workaround:


    Disable the Antivirus protection and the app will be launched successfully.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back.


    One more thing please: have you tried to add that application to Exclusions?


    You have all the details here:


    http://forum.bitdefender.com/index.php?showtopic=30243


    Thank you.

  • mihata.pantea
    mihata.pantea

    Hello,


    I have added the domain embarcadero.com to exceptions and it works as a local solution.


    Since this is a product that we are going to release world wide, having our customers to manually add exceptions in their antivirus software is not an elegant way to deal with this type of issues.


    Therefore I have contacted you in order to find a better way to solve this.


    Sincerely,


    Mihaita

  • rootkit
    rootkit ✭✭✭

    Hello


    Please provide me with a download link for that application(direct link) and if needed, some testing credentials.


    You can send them via PM.


    Also, I have scanned the mentioned websites and they are currently not detected.


    Thank you.

  • mihata.pantea
    mihata.pantea

    Hello,


    In order to reproduce it, simply go to the http://appwavestore.com and launch a product and follow the steps.


    When requested use the credential below:


    email: test@test123456.com


    Pass: test


    Thank you,


    Mihaita

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you very much.


    We are testing it know.


    Get back to you in about 1 hour.


    Take care.

  • rootkit
    rootkit ✭✭✭

    Hello Mihaita :)


    I have tested the application and found the current issue when Bitdefender 2012 is installed. I have forwarded your request to our testing team.


    They will further investigate the current situation.


    Our developers will try to fix this ASAP.


    If we receive requests about this or you receive complains from your customers, you can forward them here and we will send the customers a temporary fix.


    Now, I can confirm you that this is not a False Positive, the application is not blocked by the anti-malware component.


    Thank you very much for your patience.

  • mihata.pantea
    mihata.pantea

    Thank you for your support,


    Looking forward to the time when the fix will be delivered via updates.


    Sincerely,


    Mihaita

  • rootkit
    rootkit ✭✭✭

    Hello :)

    Thank you very much for understanding.

    I will get back to you when I have more details.

    Take care.

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