Td Waterhouse Streaming Quotes (javascript-error 23)

safe trader
safe trader
in Firewall

This is the exact same problem the old version had, and the reason I got rid of it and applied for a refund last year. I recieved Bitdefender 2012 as a free trial direct from Bitdefender. I beleive it will go into the trash, as Bitdefnder cannot solve the issue.


Put $100,000.00 or more into a TD Waterhouse trading account. Apply for the president's account. Load the streaming applet for Real Time Quotes. Get only (error 23)


New program, same problem.

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome back.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • safe trader
    safe trader

    I did what you asked. However, your PM interface didn't allow me to attach both the JPEG of the screenshot as well, as the BDSP... file your software generated. I tried to send the file in another PM, however your PM interface blocked that too as one is only allowed to send ONE PM per day.


    I am wasting my time with your poor software. I have to do my taxes, and you are using up my time and patience.


    I just wanted to load a piece of virus protection, and I am in the battle of my life here. Even free, your software is not worth my time. Whatever happened to you doing the work for the money you charge?

  • safe trader
    safe trader
    Hi :)


    Welcome back.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • safe trader
    safe trader

    24/7 SERVICE? THAT'S OBCENE.


    Anyone reading here can see that BD tech support is nowhere to be found.

  • safe trader
    safe trader

    Seems nobody cares.


    Here's the affected URL https://tdstream.globeinvestor.com


    post-48013-1332082132_thumb.jpg

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I can see that you are using the .36 build of Bitdefender.


    We have fixed some issues with TDAmeritrade and Stockhouse in build .37 and your issue should be also fixed with the new build.


    Please press Update Now in the main interface, wait for the update to be installed.


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?showtopic=28172


    Let me know if the situation is solved.


    Have a nice day.

  • safe trader
    safe trader

    I will have to re-load Bitdefender to try. To be honest, I was getting frustrated, just like last year when I abandoned BD. So I unloaded it and began trying everyone else's stuff on my three machines. I spoke with TD Waterhouse Technical Support. By the way, TD Waterhouse have Bitdefender blacklisted, Just FYI.


    They gave me the names of the 'approved' virus software providers. You need to try harder to get on that list. I am sure that this information is unflattering. But I am not into fairytales. I am a businessman, and fairytales are for fools.


    I will re-load BD tomorrow and give it a try. I have fooled around long enough for today and I need my machine working for market open tomorrow AM.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you for your feedback.


    We will try to contact TD Waterhouse to solve all the inconveniences.


    You have here all the installation steps:


    http://forum.bitdefender.com/index.php?act...f=241&id=44


    Let me know if everything is OK now.


    Take care.

  • safe trader
    safe trader

    I did just as you asked. I spent another 2 hours unloading your competitor's product and reloading BD 2012 Internet Protection according to your post.


    It failed. Nothing has changed. I cannot access https://streaming.tdwaterhouse.ca


    It seems to me that people who chose BD products are looking for a hobby. I do not have the time to waste. I have a life. I was looking for virus protection, not a night job.


    Now I have to unload it again, and reload a competitor's product that works.


    Thaks... but no thanks.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you for your feedback.


    First of all, please accept our apologies for the situation created. Please follow the steps below to check if the issue persists.


    1. Open BitDefender -> Settings -> Update -> here check the box next to "Prompt me before downloading updates". When an update is performed, you will see a box from which I kindly ask you to choose ONLY Signatures Update (do not perform product updates, otherwise the solution below will be canceled).


    2. Restart your computer in Safe Mode:


    [How to restart in Safe Mode]


    - Restart the computer (Windows Start button - Turn Off - Restart);


    - Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;


    - Select "SAFE MODE" in the text menu and press "Enter".


    - Wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "OK" to acknowledge.


    3. Go to C:\Program Files\BitDefender\BitDefender 2012, find the file called "bdtl.dll" and rename it to "bdtl.dl_".


    4. Restart the computer normally and let me know if the issue persists.


    I am looking forward to hearing from you. Take care.

  • safe trader
    safe trader
    edited March 2012

    Going to have to wait on this one. I don't have time at the moment to fool around with it. Other pressing issues. Maybe later.


    PS: Last year, one of your competitors had a similar library file tucked away that caused the same issue with them. Not surprised to hear you suggest renaming a library file to disable a feature. Not much of a fix if you ask me. I would have liked to see a real dynamic whitelist with a decent algorythym that allowed me to select a site for which I could allow or disallow all or some of the data exchange.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you for your feedback.


    Let me know if you need assistance on this.


    Take care.

  • safe trader
    safe trader
    edited April 2012

    OK. I finally got around to trying your suggestion. I started by unloading your competitor's product and re-booting, making sure it was out.


    I loaded BD from my original disk, the software sought and recieved data from your server.


    I renamed the library file as you suggested. The Java streaming now works, although it's slightly more sluggish than your competitor's product.


    I am wondering, did we castrate your software? Will BD prove effective? Will you use this information to adjust the code in a future update?

  • safe trader
    safe trader

    OK. It's been a few days. No interest any longer? Where's Christian? I sent a PM. No answer there either?

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back.


    I will send you an email in about 30 minutes with some steps to follow.


    Please let me know if everything is OK after that.


    Take care.

  • safe trader
    safe trader

    Hello Christain. I recieved no email or PM from you.

  • rootkit
    rootkit ✭✭✭
    edited April 2012

    Hello :)


    I did send you an email on the GMail address, the one with 007.


    Make sure that you rename back the bdtl.dll file before following those steps.


    Please recheck. Take care.

  • safe trader
    safe trader

    OK. I finally got the email the second time. I did every one of the overcomplcated steps with downloads, unzipping, booting in Safe Mode, cutting and pasteing. I made no errors.


    My goodness. And what did I get?


    My machine locked. It beeped. Then it had no internet. I re-booted several times till the internet came back.


    In the end, Bitdefender doesn't load. I can click the icon on my desktop and it will run as a stand alone program. But I don't think it's actually doing anything.


    It's not in the tray. It's not shown as actually being loaded. It's dead.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back!


    I will send you further instructions via email.


    Take care.

  • safe trader
    safe trader

    OK. I got BDIS working. The latest download (I used the link you sent via email) allows TD Waterhouse Streaming Quotes to work. Am I still protected??? I hope so.


    Actually, after about a dozen restarts (I use my netbook at work everyday) the first instructions with all the downloads, cut's and pastes did work. On my desktop I just used the link you sent in my email and it worked. One caveat, it told me I have "GUIDs" on my system and I would have to unload this before BDIS would load. You never explained this, so I had to do some poking around.


    As well, I ran the loader straight from the download and it came up with the error message...


    "Extracting files to "C:\Program Files\Common Files\Bitdefender\SetupInformation\{2AB9289D-6432-4CC0-8869-A195C3F0CFCC}" folder


    CRC failed in bdfsfltr.sys


    Unexpected end of archive"


    I had to download the file and run it from a directory.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Thank you very much for your feedback.


    I am glad that everything is working properly now.


    Please feel free to contact us with any additional questions or concerns.


    Take care.

  • safe trader
    safe trader

    I have one more computer to load with it. I hope it goes as smoothly as my desktop. It's been alot of work.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    It should run smoothly.


    Let me know if you need anything else.


    Take care.

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