I Can't Print.

Hello

Please run this command and let me know if the issue is temporary solved.

http://forum.bitdefender.com/index.php?sho...st&p=150003

Thank you in advance for understanding!

Hi there,

I'm having similar problems with my Canon MX860 wireless printer. I can see that the firewall has an entry for the printer and I can ping it just fine, but whenever I try to Print the job just goes to the queue and remains in 'printing' status forever. I also set the Firewall security settings to match what was mentioned in another related post under Manage Adapters (Home Office/stealth=off/generic=yes).

I tried the command you mentioned in the related thread and that didn't do anything but I did notice that after running it and rebooting the first job in my print queue will print. Probably a race condition that whatever is blocking it is a problem.

And guess what - as I typed this my job just printed. 20 minutes after I started it. So it looks like maybe it is printing but something's locking up the job for ~ 20 minutes.

Any ideas what could be blocking the print job from resolving? I'm on 16.18.0.1406 build of Bitdefender 2013.

Thanks!

Hello

Did you configured an account in the Parental Control Module?

Thank you!

Hello,

I am still waiting for a fix.

Regards

Hello

Did you configured an account in the Parental Control Module?

Thank you!

Same here - never set that up. Are you saying we need to set up an account or that if we had it might have caused the problem.

Further things I've found. It looks like it's actually about 5 minutes to print pages from IE. The to the queue in the printer's Windows print queue and then just sit saying 'printing' until they eventually print. Same thing in Notepad. But from Google Chrome I can't get any pages to print. Is there any setting that might block content based on publisher hidden somewhere?

Thanks,

-Chris

Hello

A product update was released. Your build should be 16.20.0.1483(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...mp;#entry157184

http://forum.bitdefender.com/index.php?showtopic=35499

Let me know if the situation is solved.

Have a nice day.

Hi Chris,

The printer is not working. I have a ticket, I sent the required information. I still wait. Fix the problem please.

Regards

Thinking Outside the Box:

Has anyone reinstalled the printer software and driver on the affected computers?

I recall having a similar issue some years ago using Kaspersky and all it took was to reinstall the printer software/driver and voila! the printer played well with Kaspersky after that.

Just a thought!