[resolved] Proper Action Im So Ticked Off....

WHAT THE ###### BIT DEFENDER!?!?!? " /> " />

So I come home and find out that my new install of bit defender has taken "approriate action" on about 30 of my files. which means it DELETED THEM. didnt ask me, just did it. I understand your protection is top notch but this is unacceptable. what your software considered to be a threat was helpful software for my job. Not only did it just Delete the files, they are no where to be found! not in the recycle bin, not in quarantine.. just gone.

#1 how do i get my files back. i sincerely hope they are not gone for good as some of them are OLD and cant be gotten anymore and would have to be re-written.

#2 in order to give this software a fair shot, how do i make this not happen again. I just came from comodo which ask you about every little thing. its annoying to begin with but at least you dont have to worry about something like this happening!!!! the software could of at least asked me BEFORE it deleted them, not AFTER the fact.

Wow, now that is messed up. There is software you can purchase that allows you to retrieve deleted data. I think one is called "NTFS Get Data Back" or something. Look for software that recovers deleted files--even permanently deleted files. They shouldn't be gone until the hard drive rewrites 0s and 1s over the data. Then make sure to immediately back that data up to external media so you don't lose it again. Nonetheless, this is quite disturbing news and I might consider going back to 2012 to live out the rest of my days on this license and later (unless major flaws are fixed) switch to another product.

Thanks for that message. I feel your pain. Just as well you backed everything up before.

I changed the antivirus settings to 'send to quarantine'. At least I'll be able to find any recklessly deleted files.

Thanks for that message. I feel your pain. Just as well you backed everything up before.

I changed the antivirus settings to 'send to quarantine'. At least I'll be able to find any recklessly deleted files.

Same thing I had done, yet for an unknowing new user, this is an issue. Thankfully we have Christian in our corner putting in the good word for us to give us some better options, especially on a fresh install for a less aggressive threat setting.

Wow, now that is messed up. There is software you can purchase that allows you to retrieve deleted data. I think one is called "NTFS Get Data Back" or something. Look for software that recovers deleted files--even permanently deleted files. They shouldn't be gone until the hard drive rewrites 0s and 1s over the data. Then make sure to immediately back that data up to external media so you don't lose it again. Nonetheless, this is quite disturbing news and I might consider going back to 2012 to live out the rest of my days on this license and later (unless major flaws are fixed) switch to another product.

Recovery of deleted data is not so easy. If you copied some other data on the same location of the deleted data, recovery is almost impossible. There are many recovery softwares available. But the concern is that if the Bitdefender detect the infected files and delete them and if they are recovered by a Recovery Software, then Bitdefender deletion routine is not thorough e.g not shred type.

Hello

Please make these settings in the product.

When prompted to scan the USB device, just uncheck the option.

http://forum.bitdefender.com/index.php?showtopic=35503

The scanning process for USB devices is a custom on demand scanning process and does not take exclusions in consideration for security reasons.

As I mentioned earlier, the situation was escalated to our developers.

Take care.

I just can't believe what is going on with BF and how such things are even possible, because i was really expecting much and now I'm more than disappointed!

first that problem one post over this and now the following: i downloaded something via torrent and BF recognized that as a potentionaly malicious application and deleted it, again without asking what to do or move it do quarantine as it is set to!

so i set the bittorrent.exe as an exclusion in processes and i set a whole folder, where i download my applications, as an exclusion(on-demand and on-access) in the file/folders exclusion. Then i downloaded that same file once again, and BF DELETED IT AGAIN EVEN I SET THE EXCLUSIONS!

that's just unbelievable!!! I'm mean basically BF does what ever it wants to, no matter what settings the user puts on!?!? Has anyone an explanation for this, because this behaviour is UNEXCEPTABLE! I really want to stay with BF but not with such a behaviour, so Christian I know you have a lot to do, but i hope for a soon reply of yours, and if I'm wrong or doing something wrong I'm really sorry in advance, but I need an answer any kind of.

Regards

I have to add a comment here after reading this thread. The "Modify" button you point out in the screen shot above is now called "Custom." The button is in the same place

and it does the same thing.

Also the concept of "Take Proper Action" is somehow a bit gray to me. That almost sounds like a driving instruction "When you see the dog in the road, take proper action."

Before going home with that girl you picked up at the proper bar "Take Proper Action." j/k

Wouldn't it be better to say "Remove From System" "Delete It?" Just a suggestion.

Hello

The Custom/Modify button was in this state since the beta version.

When pressing that button for the first time, it is named Custom. After that it will change to Modify, so in your case is normal behavior.

Thank you for your feedback.