Mybitdefender Error When Activating The Product

falique89
edited August 2012 in Installation

i recently purchase Bitdefender total security 2013 and it installed flawlessly on my first 2 computers. But on 3rd pc i receive this error every time i try to active my product. It says MyBitdefender error "Your internet connection has timed out causing the authentication to fail. Please submit your account information again. when i click ok it state that i am already log in. Sorry for my bad english.

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Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome to the forums!


    I can see there that you have a wireless connection. Did you try to reboot your PC and retry?


    Thank you!

  • i've done all that. i finally got it activated by installing bitdefender 2012 and register. then installing bitdefender 2013 and it registered my product, but i still get the same error when i try to use safebox. i have stable internet connection.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day!