Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Online Purchase Problem

Options
mrhero
mrhero
in General talk

Hi, I wish to buy Bitdefender Antivirus 2008 2 years license with %33 discount. But after I enter information and click " submit" it says "we are unable to process your order..." . I know there isn't any problem with my credit card because I've bought a lot of softwares with this card. IMO the problem is Digital River, is there a way to buy from Element5 with that discount?

Comments

  • Niels
    Niels ✭
    Options

    Dear mrhero


    Try to contact customer care. You can contact them here. Enter your question select customer care and press on chat.


    Best regards


    Niels

  • mrhero
    mrhero
    Options
    Dear mrhero


    Try to contact customer care. You can contact them here. Enter your question select customer care and press on chat.


    Best regards


    Niels


    I've already contacted but no chance, my ticket is still open.

  • Canceler
    Canceler
    Options

    Have you tried calling your credit card company? My card failed to authorize twice while I was trying to pay for BitDefender. My credit card provider thought it might be fraudulent. As soon as I told them it was okay, everything worked fine.

  • Niels
    Niels ✭
    Options

    Dear mrhero


    I will contact someone for taking a look at your issue.


    Best regards


    Niels

  • mrhero
    mrhero
    Options
    Dear mrhero


    I will contact someone for taking a look at your issue.


    Best regards


    Niels


    Thanks. I've also sent a mail to Digital River. Now waiting...

All Time Leaders

Categories

Defenders of the month