hangs for-ever just before the "welcome" screen

superstareddie
superstareddie
in General
Hi,


I have installed BD Internet security 2012, but over the last two weeks (from approx 23rd Feb) windows did not start when switching on the computer. It hangs for-ever just before the "welcome" screen, showing only the mouse arrow. After an eternity it sometimes comes up with the users options screen, then it hangs again. I even re-stored my computer back to a few days earlier (thinking that it was windows issue) and installed the BD IN 2012, again same problem, it hangs forever. When I remove BD Inet sec 2012 in safe mode my computer works fine. Once I install the BD it hangs forever again with blank screen and arrow etc.


I have been using BD on the same computer since I trialled it back in Jan 2012, without any trouble, and I was happy with the product. It seems that after downloading a huge update ie 17mb at first, crash, then after reinstalling BD then a 23mb update then crash, then re installed, then today a 27mb update. I haven’t switched off yet to see what happens!! And, BD won’t run in Safe mode. Please also note that I am absolutley sure that all previous AV software has been removed from my PC.


I need a quick any solution for this problem.


I'm having the same problem too, only started happening a couple of days ago for no reason. Tried uninstalling (using BD tool) and then reinstalling, worked ok until shut down. Now it wont even do the auto update which i thought i had fixed earlier this year...


Chris - PM will be sent

Comments

  • rootkit
    rootkit ✭✭✭

    Hi Edd :)


    Sorry for the delayed reply.


    Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:


    201203171007651


    I will send you further instructions via email in about 20 minutes.


    Take care.

  • superstareddie
    superstareddie
    edited March 2012
    Hi Edd :)


    Sorry for the delayed reply.


    Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:


    201203171007651


    I will send you further instructions via email in about 20 minutes.


    Take care.


    Hi Christian,


    Thanks for the quick feedback, followed instructions and removed ASO3, note: trusteer does not affect bd total 2012, and problems all gone for now. I sent a reply via email, please check. Thanks


    Edd

  • rootkit
    rootkit ✭✭✭

    Hi Edd :)


    I have sent you a reply to your email.


    Please send me your feedback to see what we can do for your case.


    Take care.

  • raepperson
    raepperson

    I am having the exact same problem. My computer will hang intermittently when Windows 7 starts. It started a couple of weeks ago. I even took my computer the Best Buy Geek Squad and they couldn't identify the problem. It has occurred 3x in the last 2 days - driving me nuts. I even changed drives thinking it was Windows 7. Same problem regardless of drives. Would appreciate same e-mail help.


    Thanks

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • Colinr22
    Colinr22
    I am having the exact same problem. My computer will hang intermittently when Windows 7 starts. It started a couple of weeks ago. I even took my computer the Best Buy Geek Squad and they couldn't identify the problem. It has occurred 3x in the last 2 days - driving me nuts. I even changed drives thinking it was Windows 7. Same problem regardless of drives. Would appreciate same e-mail help.


    Thanks


    I am having the same problem, hanging at welcome screen...


    Started just last week..Driv8ng me nuts.. tried everything I know. Any one any ideas? Thanks

  • rootkit
    rootkit ✭✭✭


    Hi :)


    I think I have a solution for your case.


    As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.


    Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.


    Please check out this announcement:


    http://forum.bitdefender.com/index.php?act...f=241&id=42


    After you install the new version, if needed, we will continue the conversation on the new area from here:


    http://forum.bitdefender.com/index.php?showforum=293


    Thank you.

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