[escalated] Home Page = About:blank

Is this related to IDS?

Hello

What browser are you currently using?

Thank you!

Hello

Did you tried the tool posted above? Do you receive an error?

Take care.

Hello

The cleaning routine is putting that blank page on your browser to clean homepage hijacks. Is unethical to actually set that page to bitdefender.com or google.com/microsoft.com.

For IE 10, the following reg file should solve the issue. Please save it on your Desktop and double click on the homepage.reg. Click Yes when prompted.

http://www.mediafire.com/?zboji95bwqkka2j

Take care.

And after a few days, it's back to "about blank" again....

That did the trick TXS

Hello

Did you used this to reset it?

http://forum.bitdefender.com/index.php?sho...st&p=159853

Thank you!

Hello,

After using the evaluation copy to all content, I purchased Bitdefender Internet Security 2013 (5 pc license). Installing on the first pc went easy, but after the 1st systemscan I discovered I too can't set a homepage. I allways get "about;blank". I tried all the above solutions, but nothing helped.

Any suggestions?

I run different OS and IE versions, but on this one I run Windows XP with IE 8.

On the other pc's (3 of them running W7) I haven't tried Bitdefender yet (and perhaps never will).

Thanks

Willem

Hello

Have you tried the solution posted here?

http://forum.bitdefender.com/index.php?sho...st&p=159853

Also, a feature request has been posted regarding the disinfection routine.

I will let you know when it will released via Automatic Update.

Thank you for your patience and sorry for all the inconvenience!

Have a great weekend!

Hi Christian,

I tried it a couple of days ago, but it didn't help then. Now I retried it AND IT WORKS!

I will try Bitdefender on one of my W7 pc's this evening.

Thanks,

Willem

Okay, now I get an "about;blank" on a Win7 machine also and the fix in post #2 doesn't help.

I'm getting fed up with Bitdefender and if there isn't a DEFINITE fix for this problem very soon, I'll stop using Bitdefender and will ask my money back, as Bitdefender is seemingly not able to produce a program that runs without any problems.

Willem

This issue already exist a long time and they don't do anything to patch it. They should release an update to fix this but all they do is suggest obsolete programs that should be fixing the mistake they did in the first place. I feel me abbandoned, just now that i was about to purrchase licences. Shame really. I will unrecommend it to everyone. " />" />" />" />

After reading this thread, and trying the tool (which did not work), I have to say I am ready to ask for a refund. The support here is almost non-existant for a problem reported months ago. I have been using Bitdefender for over a year, and this home page problem just started - so it was introduced by Bitdefender AFTER I have successfully used the software, and there is no apparent fix that works!

I am using Windows 7 x64 and IE 9.

What I noticed that does work, is adding other home pages - both that fail as the first home page, but are OK if they are listed 2nd, 3rd, etc. So, whatever security Bitdefender thinks it is providing by not allowing this change in home page, it allows it as any subsequent page in the list and tabs in IE 9.

Message to Bitdefender support - improve the level of support and expertise or risk losing another customer.

Do we have a fix yet? I would rather turf Bit Def than lose my home page. There must be a reason not all users are experiencing this issue?

Hello all,

As you might have already noticed from the topic name, we have submitted your request to the product manager.

Please remember that due to security reasons, whenever Bitdefender cleans an infection that hijacks your browser it will reset your Internet Explorer settings so there can be no traces left from the infection. Therefore, the only way to make sure the disinfection routine was successful is to reset the homepage and search engine, preventing this way future infections.

Thank you for your patience and understanding.

Have a great and malware free weekend!

I am having the same issue.

I am running IE9 with a 64 bit windows 7 machine.

The fix worked a couple of weeks ago and now it doesn't work.

Extremely frustrating.

This is just not good enough! Most Anti Virus programs allow you input your preferred Homepage and it will make sure Viruses/Spyware cannot change them but Bit Defender has omitted this functionality.

I am currently reviewing Bit Defender 2013 for a well known UK based Computer Magazine with over 4 millions monthly subscribers. My review is going to reflect this omission unless Bit Defender come up with a solution before we go to press next week (July 20th).

I am also surprised by the lack of support on this issue and this will also be reflected in my article.

This is just not good enough! Most Anti Virus programs allow you input your preferred Homepage and it will make sure Viruses/Spyware cannot change them but Bit Defender has omitted this functionality.

I am currently reviewing Bit Defender 2013 for a well known UK based Computer Magazine with over 4 millions monthly subscribers. My review is going to reflect this omission unless Bit Defender come up with a solution before we go to press next week (July 20th).

I am also surprised by the lack of support on this issue and this will also be reflected in my article.

Hello,

As The New Bitdefender is released since June 26, we invite you to test it. Click here to see the available download links:

http://www.bitdefender.com/solutions/total-security.html

http://www.bitdefender.com/solutions/internet-security.html

http://www.bitdefender.com/solutions/antivirus.html

Thank you!

Same problem here and none of the above work. Windows 8.1 with IE11, Bitdefender Internet Security 2014... ABOUT BLANK, cannot edit registry with product disabled etc. Any help would be most appreciated.

Very disappointed that this is so hard to resolve...

Still a problem as of today. Just installed Bitdefender and now I'm having this issue.

Several points of concern:

1) The fact that Bitdefender reps on this thread repeatedly imply (in a cut and paste from this page) that the unwanted homepage removal action follows the "cleaning" of an infection and is therefore inconvenient but ultimately desirable behaviour. I have installed Bitdefender on a clean PC and yes, the BD system scan has run, but it removed my IE homepage despite finding no infection, so the infection cleaning line is a total red herring. Why?

2) My IE homepage was set BEFORE installing Bitdefender, so Bitdefender has simply removed a legitimate homepage from a clean PC on a new install.

3) As Willows has stated above, ADDITIONAL home page tabs are left unchanged so this apparent "security" feature doesn't even do what it says it will. Any malware could set multiple homepage tabs that Bitdefender would leave untouched.

4) The requirement to download and run unsigned code to "fix" this simple problem and then to find the code doesn't even work is just insulting, especially given this has been a known problem for almost TWO YEARS.

This is very poor and, going by the date of the first post on this thread, Bitdefender doesn't seem interested in providing a fix. Since I only use IE for ONE website (my employer's OWA webmail which doesn't provide rich UI features in other browsers) I very much rely on the IE homepage being left alone. I think I will be uninstalling Bitdefender.

I'm new to Bit Defender, and am using the GravityZone Cloud version, but am seeing the same issue.

My laptop is clean, no infections found, however my homepage (page hosted on-site and in trusted sites) keeps getting cleared out. Several times now, no reason.

I will NOT go to every endpoint and run a special tool to configure the homepage (which seems to fail anyways according to other posts).

I'm running Windows 8.1 Pro.

If this cannot be fixed, I am demanding a full refund. This issue is unacceptable.