Unable To Print

Hammy · January 2013

Hi

I am a new user and I am trying out version 16.16.0.1348.

I am unable to print to my canon 6250 printer at all since installing the software.

I have followed all the suggestions in the forum for this sort of problem with no luck.

Can you please advise.

I really like the software and plan to buy but cant if I am unable to resolve the issues with printing.

When I uninstall the software I can print with no problems.

Thanks in advance

columbo · January 2013

Hi Hammy, and welcome

What version of Windows and Bitdefender are you running?

I would also try an update, as you should be on this build/version #: http://forum.bitdefender.com/index.php?showtopic=35499

Just to confirm, you have tried these settings:

Kind regards,

Columbo

coolcool1227 · January 2013

First update the Bitdefender to the latest build.

1) Did you install only the Canon 6250 driver or the whole software?

2) What are your Antivirus, Firewall and Privacy Settings?

3) Are you using Ethernet connection or Wi-Fi?

4) Do you assign manual IP addresses or DHCP?

5) Whats your operating system?

6) Allow the Canon 6250 IP address (if manual) in the Firewall Adapter Rules.

Attach the snapshot of the error.

Hammy · January 2013

Hi Columbo

Thanks for the welcome.

I am using Windows 8 and have followed your instructions, not sure what fixed it but once all completed it started to work.

Thanks again.

You have saved a potential customer for Bit Defender.

columbo · January 2013

Hi Hammy

You're welcome, and glad to hear you're up and running

Thanks for posting back with your results, we appreciate it

Kind regards,

Columbo

coolcool1227 · January 2013

Nice to hear that the issue has been fixed with the help of columbo's instructions

Georgia · March 2013

I will close this topic, but if you need further assistance please don't hesitate to contact us again.

Have a lovely week!

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