Install Issue - Ad Aware

Can you tell me what version of adware you are running ??

I am not running any ad aware. After this message first came up during the install of Bitdefender (need to uninstall Ad Aware) and not being able to find it on my computer, I did download and install the latest free version of Ad Aware Anti Virus and then deleted in in hope it would remove the issue. That did not work. No Ad Aware and Bitdefender will not install.

Thank you for whatever help you can suggest.

Try the procedure explained here

How To Remove Previous Antivirus Traces And Re-installation Of Bitdefender, Detailed Procedure

ShortCut: If you don't want to do above suggested procedure, then try this

1) Extract Bitdefender offline setup kit with some compression software such WinRAR or WinZip etc

2) Locate the folder named "extern".

3) Either delete the files "Ad-Aware.xml and Ad-Aware.xml.md5" and then run the setup or open the file "Ad-Aware.xml" in the browser or xml notepad etc and locate and delete the registry keys mentioned there which the Bitdefender detect them and consider Ad-aware is already installed on your system and then re-run the setup.

Hopefully this will help you.

So I got to the "extern" file. But "ad-aware" nor "lavasoft" appear on the list of files. Looks like every other antivirus program is there. When I search for those files by name they appear but when I try to open them they cannot be found as they were deleted. Re-started computer still unable to install due to ad aware????

About ready to give up and by another internet security program.

Thank you for your help.

For Lavasoft

<uninstall_information>

<version_list>

<version_1>

Lavasoft Anti-Virus Helix

</version_1>

</version_list>

<version_1>

<win_nt>

<reg_keys op_code="del_regkey" minimum_score="1">

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Lavasoft Anti-Virus Helix" score="1" Mandatory="no"/>

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Lavasoft Anti-Virus Helix" score="1" Mandatory="no"/>

</reg_keys>

</win_nt>

</version_1>

</uninstall_information>

For Ad-Aware

<?xml version="1.0" encoding="utf-8" standalone="yes"?>

<uninstall_information>

<version_list>

<version_1>Ad-Aware SE Enterprise</version_1>

<version_2>Ad-Aware SE Personal</version_2>

<version_3>Ad-Aware SE Plus</version_3>

<version_4>Ad-Aware SE Professional</version_4>

<version_5>Ad-Aware</version_5>

</version_list>

<version_1>

<win_nt>

<reg_keys op_code="del_regkey" minimum_score="1">

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware SE Enterprise" score="1" Mandatory="no" />

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware SE Enterprise" score="1" Mandatory="no" />

</reg_keys>

</win_nt>

</version_1>

<version_2>

<win_nt>

<reg_keys op_code="del_regkey" minimum_score="1">

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware SE Personal" score="1" Mandatory="no" />

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware SE Personal" score="1" Mandatory="no" />

</reg_keys>

</win_nt>

</version_2>

<version_3>

<win_nt>

<reg_keys op_code="del_regkey" minimum_score="1">

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware SE Plus" score="1" Mandatory="no" />

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware SE Plus" score="1" Mandatory="no" />

</reg_keys>

</win_nt>

</version_3>

<version_4>

<win_nt>

<reg_keys op_code="del_regkey" minimum_score="1">

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware SE Professional" score="1" Mandatory="no" />

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware SE Professional" score="1" Mandatory="no" />

</reg_keys>

</win_nt>

</version_4>

<version_5>

<win_nt>

<reg_keys op_code="del_regkey" minimum_score="1">

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware" score="1" Mandatory="no" />

<regkey name="HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Ad-Aware" score="1" Mandatory="no" />

</reg_keys>

</win_nt>

</version_5>

</uninstall_information>

Manually locate the registry keys and delete them and then try to install Bitdefender with its offline setup by extracting it and try the procedure from below link

http://forum.bitdefender.com/index.php?sho...st&p=173564

Yes !!! I found a few of the above listed "hkey local machine" entries. Deleted them, restarted and was able to install Bitdefender.

THANK YOU !!!!!!!!