Please Post Here The Bugs You Found In The 2008 Line

I have been getting alerts saying BD Threat Scanner and BDBdcon has encountered a problem and needs to shutdown for the last few days. I have been running BD IS 2008 on 3 PC's in my house. Two are Vista Home Premium and one is XP Home, but only my PC is getting the alerts.

Dear The Beast

Things you could have done to solve your problem

Did you used the BitDefender uninstaller tool? Which you can download here This necessary before installing the new version. Most of te problems are caused by remaints of older BitDefender versions.

For your other problem you had with the graphics user interface : go to start,run,type

regsvr32 C:\Program Files\BitDefender\BitDefender2008\bdguictl.dll press enter.

Download and install also the latest .net framework.

BitDefender firewall will still use it's white list even if you enable to ask everything.

Best regards

Niels

Yes, the GUI works fine now, and the firewall alerts DO show up. I hope I won't have any other problems...

I'm experiencing a lot of crashes recently. The error message in the event viewer is:

The BitDefender Threat Scanner service terminated unexpectedly.  It has done this 5 time(s).

Looks like it started 12/4 at 12:57pm CST. I've also received the following error since installing the application a month or so ago:

The BDSelfPr service failed to start due to the following error: 
The system cannot find the file specified.

Did you ever receive any response to this? I've been having exactly the same problem.

I installed BitDefender 2008 months ago and never had this problem until a few days ago - I suspect that SoftWin may have done some update to BD that's trashed things. I'd love to see a fix for this.

There have been responses but nothing with a fix. Heres a link http://forum.bitdefender.com/index.php?showtopic=3268

I don't know if this bug was mentioned, but, if I try to update BD by right-clicking on the tray icon and then clicking on "Update now", the update hangs on "Checking for update". The only way I can sucsefully update it is by opening Advanced Settings, going to Update and clicking Update now.

I too first contacted them through livechat - slow chat might be a better name. I am sure the person was dealing with several people at once as it took him 5 minutes to respond to any statement/query. I actually made a cup of tea while waiting for him to type a 4 word response! He finally sent me an e-mail telling me to send in an error report with log and sysdump files - so I sent them to him. Not even an acknowledgement that he had received what I had sent- perhaps I sent them to the wrong place but the instructions about what to do with the files once you have them is very vague.

Where do we send these files? is there a specific e-mail address for them ?

Has anyone sent these files in and had a response - if so how long did it take?

Dear Lizhatescomputers

If you replied on that mail and send your attachments to that address then you don't have to do anything.

What is your problem maybe I can help? This is only a user forum. But post your problem into a new topic.

Best regards

Niels

I posted what my problem was here on 8th December at 8.45pm. My main big problem is with outlook express crashing but I find the whole system difficult to understand. You need an in depth knowledge of computers to use this system, which I do not have. My firewall keeps being switched off and if I ask it to fix it nothing happens. But if I reboot - problem solved.

It has just happened again - no firewall!!!!!1

I have got windows xp and have also been having problems on Bitdefender Total Security 2008 with the firewall switching off. In addition the real time virus protection has switched off at the same time.

Opening the BD security centre and clicking on settings then going to

Antivirus - shield - shows an unchecked tick box and 'Bitdefender real time protection is disabled'

Firewall - shows a check box which is unchecked and 'Firewall is disabled'

clicking on the checkbox then opens a window with the following 'Failed to initialize Bitdefender Firewall divers Firewall disabled'

Clicking on the Fix for these items does not fix the problem - a restart normally solves it for a short period (from minutes to an hour or so)

I have tried a reinstall - took three attempts for successful reinstall and problem still the same

I am new to the forum and I joined because I am having this problem too.

After the nightly full system scan this morning, I suddenly have "1 threat(s) that affected 2355 objects require(s) your attention". All 2355 items are listed as "infected" and "password protected item - no action taken". In at least some of the cases the "infected" report is clearly bogus - for example, some of the files reported as infected are plain ASCII text files (not Word or other documents; plain ASCII!) that I can simply view with Emacs. They're obviously not infected with anything.

The same files scanned as clean yesterday, which may or may not prove anything. However, I see that BD downloaded an engine update last night before the scan, which certainly seems suspicious to me.

What does "password protected items" refer to?

Is there a way revert the BD engine to a previous version after an auto update?

Is there a way to disable auto updates to the engine while keeping auto updates for virus signatures?

Thanks,

Bob Armstrong

Dear Niels,

I did what you suggested. All services where already running except one. Bitdefender Virus Shield. I tried to start it but it states the following: The Bitdefender Virus Shield on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs. Any ideas?

Thanks,

Det

1) After minimizing the scanner while running a Full Scan, the scan window has disappeared. There are signs that it is still scanning (for instance, I am not able to update because it says there is a scan in progress), but I can not see the scan window, nor stop or pause it or take care of any issues it might have found. I don't think I can do anything but restart the computer and start the scan over again.

2) Not necessarily a bug, per se, but if I forget to turn off the Game Mode before shutting down the computer, when I restart, it is still in Game Mode. I would think better security would be for it to default to the "regular" settings, i.e. not Game Mode if a computer restart is done.

3) Have been showing a red X in the Net zone on and off for 4-5 days. Windows Security Center tells me that my antivirus is disabled, although all indications are that it is running, and then I will get a red X in the Net zone. When checking all settings, everything appears to be enabled and running properly, but something is triggering this security alert in both BitDefender's Scan Activity Bar and Windows Security Center.

4) I have also been getting "false positives" in objects that say they are password protected zip files, although they are not zip files. For instance, an ad-aware exe file. Being that the message I get after scanning these objects is something along the lines of "Possible threat, could not be scanned because of password protection", wouldn't they be better suited for the "Suspect" items list rather than the "Infected" items list? It isn't a big deal, granted, but I'd rather see them in the suspect list than a great red message telling me my computer is unsafe because I have 58 infected files, when in reality, I do not.

I recently bought BitDefender Internet Security 2008 and am having MAJOR problems with it. First of all, I installed correctly by uninstalling BD 9.0 and then installing the new one. But my problem is that NONE of my features will work. I open the BD Security Center and it shows ALL of the features not working. And when I press "Fix all" it doesn't do anything. I've tried changing the update.bitdefender thing but it didn't do anything. Also, I've tried to run the two DOS patch files in the BD site and they didn't fix the problem. Here is a screenshot of my problem:

As I said, when I press Fix now, it won't do anything. Also, I can't do any kind of scan, or turn on the firewall; it just tells me it failed to do it.

I AM REALLY DISSATISFIED WITH THIS PROGRAM. I WANT MY MONEY BACK IF IT CAN'T BE FIXED IN THE NEXT DAY.

soft win developers please look into this matter very seriously as i can see that a lot of people are having this problem.

the problem:

i had BIS 2008 (not the trial) but recently i reinstalled my vista home basic.when i tried to install bis2008 it told me that a newer version is available so i downloaded it from the bit defender site,installed,restarted,registered with my old serial.but when i tried to connect to the internet for update it couldn't connect.then i disabled the BIS firewall,tried to connect but in vain.then i restarted my pc & tried to connect again with BIS firewall disabled i was successful.then i enabled BIS firewall & updated it.after the successful update & successful installation of the same when i open advanced settings i see the following things:

bitdefender real time protection is unavailable,anti virus scan exceptions are disabled & there is no way i can turn it back on.

firewall is disabled but when i try to turn it on it shows me this message:failed to initialize bitdefender firewall drivers.firewall disabled.

bitdefender antispam module is unavailable,privacy control service is not available, parental control in unavailable but automatic update is enabled.

then i did a clean uninstallation & reinstalled in trial mode it with latest bis2008 setup that i previously downloaded & faced exactly the same problem stated above,then uninstalled it & reinstalled with the old BIS 2008 setup,registered & again faced exactly the same problems.then i uninstalled it,downloaded the latest BITDEFENDER TOTAL SECURITY setup from bitdefender site,installed it in trial mode as i dont have the BTS2008 KEY & again the same problems.so now my pc is unprotected & i have the trial BTS 2008 INSTALLED.i am attaching all the screenshots.plz look into the matter seriously as many of us are having almost the same kind of problems & fix it.i still have 340 days of BIS 2008 subscription remaining & i am in one heck of a problem.waiting for quick response.thanx in advance...

Hey Wandelust7, consider yourself lucky that you have some computer skills, as opposed to me and countless other millions out there who just want a product to work without having to be a professor in computer science.

I previously posted such rude letter that they saw fit to erase it from this forum. So be it. I won't be rude any more but I will get this off my chest because I am spitting mad.

1) The new version of BD 2008 is only one step away from consumer fraud.

2) It is unacceptable that this product did not undergo intensive quality control so that pc laymen, like me, can just load the program and pretty much forget about it.

3) I encourage everyone who has posted here to ask for your money back.

4) I recommend that you join me in informing everyone you know how bad this BitDefender 2008 version is.

5) I would kindly suggest that you quit posting here and helping BitDefender to sort out the bugs that they should have sorted out themselves in the first place.

I see it like this;

As a small businesman, I use my PC (HP w/ XP Pro) to keep records, put together estimates and do some accounting. Like all PC owners my daily fear is getting a virus that could cause this vital business tool to crash, which could cost me both money and time I can't afford.

When I purchase an anti-virus system, I expect it to be designed to be installed with a minimum of fuss. I would even go far as to say that I expect it to be so easy to install that it could honestly be labeled "consumer friendly".

I do not know who designed this extremely "consumer unfriendly" version of BitDefender. No doubt it was designed by a whole army of so-called experts who are paid top money to write programs. Whether it was one person, or ten, or hundreds is not this issue. The issue is quality control. How would these PC experts, who designed the BD 2008, like it if they bought a new car and found out that they had to be a top level mechanical engineer just to get it started in the morning? How would they like it if their new car refused to start, or the wheels kept falling of, or if it wouldn't switch gears properly? Worse yet, how would they like it if, to add insult to injury, the manufacturer of the new car they just bought put up a website and asked them to "post here the bugs you found in the 2008 sedan line"? I would go out on a limb and say that they wouldn't like it at all.

I find it incredible that this product was launched, to be sold to the hapless consumer to sort it out on a blog. Are the people at Soft Win that lonely?

I will not rest until I get my money back for this defective software. As it is, I will now have to bring in, at my expense, a professional IT to scrub my PC of this so-called anti-virus software and install a real anti-virus program that was actually designed by competent grown-ups with a sense of honor.

If I can help it, I will never purchase another product from Soft Win again.

After installing BDIS 2008 some internet connection problems occured.

I'm using the program NetLimiter 2.0.10.1 with disabled firewall.

System WinXP Pro

3.4Ghz, 3.0Gb RAM

When I limit the overall connection bandwidth to whatever value, even beyond my max transfer speed, the page loading while using the webbrowsers IE and FF is terrible. My mouse pointer is stuttering all over the screen if I'm moving it.

Somehow BDIS 2008 is causing my System.exe to need 100% of my CPU.

After looking for solutions and searching anything related, I decided to roll back to v10 today. This solve the problem

Nothing found that will help me solve the problem while using BDIS2008.

Anyone aware of this problem? A way to solve it?

BL

instead of creating a fresh thread, i will just add it in here.

i also keep seeing a ****** error when i open the 'main GUI' (see attached pic)

slow loading spam toolbar windows mail:

http://forum.bitdefender.com/index.php?showtopic=1679

I have BitDefender 2008 installed, unfortunately I purchased 3 licences and after installing one, I will not be bothering to install the others on other machines.

When I try to open BitDefender I just get a blank white screen. I have clicked on the AntiPhishing label and I'm told its unavailable. I re installed and received an error code which I sent to Bit Defender and to date I have received no reply to my 3 mails sent to suppport. Not impressed and wont be using BD again!!

The file and net zone are not active and its stopping me from downloading from web sites shown as safe on the list of "approved" down load websites i.e. Apple

Totaly agree with you one hundred percent. Its the worst Anti Virus software I have ever experienced and now I know why I dont get any replies from support - they are probably too busy!

Too busy you say, mate?! No chance of that Mleake. More likely they are celebrating in style in Phuket, or Hawaii...spending all those ill-gotten millions they made off us suckers.

Meanwhile, I'm still waiting for my 11 dollar CD that was force fed into my shopping cart the day I ordered the on-line download of the BD 2008. It's been nearly 2 weeks now. Why is it I have this sinking feeling that the CD will never arrive?...

BTW Mleake, check back into this blog from time to time, since I intend to keep a written account of what I had to do to get my money back, and post it here. It may be easy, or it may be an obstacle course. That remains to be seen. Right now I'm looking for a phone number where I can talk to a real human being at Soft Win. I'll keep this thread posted.

Cheers,

EricWm

Hello all,

I was installing BD Total Security 2008 onto my PC, running Windows XP, SP 2. Halfway through there is an alert that the product has not received Windows XP Logo validation. Yet this product does list Windows XP SP 2 as an operating platform. Ignore or be concerned?

Thanks

Thanks to odhinwarrior for the tip.

Now here's another problem that came up: Firewall and Stealth Mode show up as 'critical', but when I click on "Fix" nothing happens.

In fact they both show up as Disabled. And when I go to Settings to turn on the Firewall, I get this message: "Failed to initialize BitDefender Firewall Drivers. Firewall disabled."

I have IE working fine, the internet connection works, and whether Windows Firewall is on or off I still get this message.

What gives?

Hello user, odhinswarrior and exubri,

I was installing BD Total Security 2008 onto my PC, running Windows XP, SP 2. Halfway through there is an alert that the product has not received Windows XP Logo validation. Yet this product does list Windows XP SP 2 as an operating platform. Ignore or be concerned?

That warning is not about the software itself.

BitDefender Firewall installs network card drivers to be able to monitor the traffic and/or requests. Those drivers haven't been validated by Microsoft and that's why you get that warning.

But just because the Firewall drivers weren't validated by Microsoft doesn't mean that they are not working correctly. Probably BitDefender just didn't send the drivers for validation...maybe because the drivers are updated quite often, so it would be kind of useless to validate a driver that next month will be different

Hi there,

You can ignore the Windows XP Logo validation message... very few software on the market do have windows Validation!

However, if you only installing today, best of luck, I have yet to find a happy customer of BD2008...

I have been battling for a week trying to use Remote Desktop connection, still with no luck!

AND off course, BD's costomer support have all calls diverted to some support people in India, not making it easy find help in english

As I said before, it's not about the software. It's about the firewall drivers.

As for the happy customer...I am one of them, Andrei (also a Moderator) is one of them and there are other examples on this forum and outside of it.

But this forum is open for problems discussions, so it's normal that you mostly see problems here.

About your issue... I see you posted also here: http://forum.bitdefender.com/index.php?s=&showtopic=3524

I had no idea that you didn't solve the problem yet. I will post an answer there.

Now here's another problem that came up: Firewall and Stealth Mode show up as 'critical', but when I click on "Fix" nothing happens.

In fact they both show up as Disabled. And when I go to Settings to turn on the Firewall, I get this message: "Failed to initialize BitDefender Firewall Drivers. Firewall disabled."

In what conditions does this error appear? Usually, it appears after the firewall driver has been updated and the system needs to be restarted to load the new drivers. This is how Windows works (you know that after you install any driver in WinXP, it won't work until you reboot).

Same problem here. The software is pretty worthless if it deactivates itself after you install it ! I tried uninstalling and going back to the trial version and it actually started working again for a few hours .... then for no apparent reason it basically deactivated itself (Two red X's showed up in the monitoring box) with no way to "fix" the problem. I restarted and then even the monitoring box with the red-X's went away.

So I then I started over from scratch ... uninstalling and re-installing the full version and told it to do all the updates etc. during the install. Result: Big nothing - it "installs" an immediately reports the same errors (Firewall and Stealth Mode show up as 'critical') and it appears none of the "fix" or "scan" buttons work. It's like there's a user interface with no code actually running behind it.

Quite sad - I used BitDefender 10 for quite a while and it was great ... now stuck with BD 2008 do-nothing software and an unprotected system.

First of all, the difference between a trial and a full version is absolutely 0. They are exactly one-and-the-same product and the only difference is that the trial is activated using a 30-day license key. To get the full version all you have to do is change the key with a full one (which can be done easily from the Security Center).

Also, as I said before, the firewall problem appears after it has been updated (via Auto-Update) and it gets fixed with a reboot. If the problem is permanent, I suggest you to start a new topic about this issue.

Cris.

Pleas help me, after reinstal bitdefender not working ?

I have bitdefender total security 2008.

It has worked fine, then i uinstaled it, and decided to instal it again, but now bitdefender is not working ?

Whay, pleas help me ?

Hello Micky,

The first issue I had was a deep scan found a couple of password protected files which it did not know what to do with. This matter has been well covered in this forum. They were old Spybot files which I just deleted with no problems and the issue disappeared in the next scan. This did not happen in BD v.10.

I assume you read this topic but, in case you didn't, read it: http://forum.bitdefender.com/index.php?showtopic=3584

It has all the answers you need about this and, if you have other questions about this, post there.

Next issue was when surfing and going backwards and forwards in my browser, the parental control kicked in and would not let me toggle pages. Nothing had been set up in Parental Contol, so I'm unsure why it did this. I turned it off as it is of no use to me anyway. But I don't really know what had triggered it, as it was only an online electronics site.

Maybe the heuristic page blocker was enabled and it blocked the page because it seemed suspicious.

If you think that some legit pages are added to the Webpage Blacklist, please provide the links.

The last more worrying thing, was when surfing, the Net zone had a red cross in it and warnings appeared with PC Security, Identity Security and Identity Control icons all at RED. I knocked off my LAN connection and saw that the firewall was off and the other items were unble to fix. I must admit I did panic a bit and did a reboot, then all was o/k.

This happens when BD updates. The red alerts appear because BD restarts it's services to be able to install the new updates.

Usually, the updates should take place very fast, but sometimes (in case of product updates), it might take a few seconds. Normally, the red alerts should dissapear on their own, after a few seconds.

Cris.

I have been following this forum to see how people are getting on with IS2008 as I would like to put it on my desktop (XP) and laptop (Vista) when I renew my licenses.

As I said before in this topic, I have used BD for many years in all it's guises and my experience has been, I must say, fairly good. I have worked in the service/support industry most of my working life (now 55 and grey) and it is a thankless job, nobody writes or tells you they are happy, therefore most contact is of a negative nature. Most forums tend to be negative and you have to sift through the information to make your own decision about what the problems are.

I've used most of the other AV solutions and Anti-spyware products (paid for and free) and found one dedicated solution is best. I found Panda to be a nightmare, doing it's own thing with no control and no tech support at all.

I upgraded to BDIS2008 and had a few problems, which are mentioned above, similar to other peoples experience. But after I deleted the old Spybot files and learnt a bit about the interface, it is running as sweet as a nut and I think people should know that this product does work.

Clearly a few people are having terrible problems and Tech. Support should be in close communication with these people to find a solution for them, or refund them if no solution can be found - for them.

I can only speak as I find and the very few occasions I have had to email Tech. Support they have replied quickly and always solved my problem. In the most recent (with IS2008) within 24hrs and with follow up courtesey emails. I have had only two infections in years and BD got them and the firewall blocked them instantly, I really have no major complaint at the moment, but I'm still not confident about using it with Vista yet, the jury is still out on that one.

To my mind the idea of these forums is as feedback and not just a slanging match, things can get very nasty and personal because, understandably, people are not getting satisfaction and need to take it out somewhere.

Maybe the reason my system seems to be running O/K is because I have no trace of any other protection software running that could conflict with BD, it has total control of the firewall, spyware/malware etc. I notice that the password protected files that appear on deep scans are usually to do with these other programs.

So, I would say to any people reading this forum, who are running BD and are happy with it, to register and share any positive feedback they can contribute to this topic, I really think until you can get a more balanced view, it is impossible to really judge this product.

Regards

Micky

I've recomended BD IS2008 to a friend of mine. He's using Win2K professional SP4 and Outlook express as email client. While installing BD i had to interrupt the quick scanning of the install because it was stopped. Once I've rebooted the computer everything seemed fine. All was installed and BD has done an update.

The only problem is that when receiving emails in Outlook express with pop3 accounts, the client find the number of emails in the server, but it cannot download the emails to the computer. Outlook Express always displays a message saying the maximum time of the server was reached. Anyway, deactivating the scan of incoming messages in the antivirus as well as the antispam module mades the mails to be recieved and everything works fine... but protection.

Another friend of mine has updated to BD IS2008 with Win2K SP4 and haven't this trouble.

How can I solve that????

PS I've downloaded the software to get reports from the BD webpage, but can't find where to send it but the standard email box

Dear danish_spa,

Go to tools menu in outlook,email accounts,click on the current account and press on edit,more settings,advanced tab and put the slider for time-out server to the right press on ok.

Best regards

Niels

Hi Niels,

I've already tried this. If i set the time to 3 minutes, after 3 minutes i get the same message. Setting it to 5 minutes just mades me wait 5 minutes to get the pop-up window of maximum time reached! What else can i try?