Customer Service Responce Time

twigboy
twigboy
edited January 2008 in General talk

Hey Everyone,


How long does it take customer service or tech support to respond to an email you have sent them. I sent one three weeks ago about my manual scan not working and security center not coming up, and have yet to hear from them. I sent a follow up email earlier last week and have yet to hear anything. Am I wrong to think this is taking too long?


Thanks


woops I just saw I spelled response wrong...sorry.

Comments

  • kd5upi
    kd5upi
    edited January 2008


    Hey Everyone,


    How long does it take customer service or tech support to respond to an email you have sent them. I sent one three weeks ago about my manual scan not working and security center not coming up, and have yet to hear from them. I sent a follow up email earlier last week and have yet to hear anything.


    No-one knows the answer to that question. Many have given up.


    As far as how long is too long. In my opinion 2 business days should be more than ample reply time.


    But, these are only my opinion. I only answer because no-one else has.

  • kirahan@metronet.co.uk
    kirahan@metronet.co.uk

    I agree, 2 business days should be more than ample reply time.


    The only response I have received from them took 3 1/2 weeks. They requested more information and I heard nothing back.


    I joined the Forum as I got fed up waiting last time and was very glad I did. Customer Service though should not be a form of self help from other users.

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