Autopilot Keeps Shutting Off To User Mode

Reid2727
Reid2727
in General

Hey guys and gals,


this is a new issue for me.


Upon reboot much like the other forum that is open autopilot seems to shut itself off. Updates have yet to fix the problem for me.


Thanks!


Reid

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • pawel
    pawel

    Hi,


    same here. Any solution?

  • pawel
    pawel

    Well, the problem won't dissapear I am afraid. As I see it is not only my problem. Does anybody know how to fix it?


    Thanks,

  • rootkit
    rootkit ✭✭✭

    Hello :)


    A product update was released and it will be installed on your machine in maximum 24 hours. Your build should be 16.25.0.1710 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Let me know if everything is OK now.


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!

  • pawel
    pawel

    Hello Christian,


    an update has been indeed installed and it looks like the problem has now disappeared.


    Many thanks for taking care of that.


    Kind regards


    Pawel

  • bentley27
    bentley27

    Hello,


    I have build 16.25.0.1710 and have been experiencing the Autopilot problem for several weeks. I noticed it had happened again today. I reboot my computer about once per day.


    Thanks for any help.


    Hello :)


    A product update was released and it will be installed on your machine in maximum 24 hours. Your build should be 16.25.0.1710 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Let me know if everything is OK now.


    Should you need any further assistance, please do not hesitate to contact us.


    Have a great day!

  • w.anderson@wcira.com
    w.anderson@wcira.com ✭✭✭
    Hello,


    I have build 16.25.0.1710 and have been experiencing the Autopilot problem for several weeks. I noticed it had happened again today. I reboot my computer about once per day.


    Thanks for any help.


    I too have .1710 on six PCs and each one keeps changing to User Mode


    So much for the "fix"

  • r62ewa
    r62ewa

    Hi Christian,


    I have Windows Internet Security 8 installed and I have the latest build but I continue to have the issue of it defaulting to User Mode on its own and not staying in Autopilot, how can I fix this issue?


    Thanks.

  • Nesivos
    Nesivos ✭
    Hi Christian,


    I have Windows Internet Security 8 installed and I have the latest build but I continue to have the issue of it defaulting to User Mode on its own and not staying in Autopilot, how can I fix this issue?


    Thanks.


    In W8 "Local Services" my computer is showing four BD W8 Security "Services". I am not using the Parental Control feature, therefore W8 Local Services shows it as "Disabled" and not "Running". The other three Bitdefender services are shown as "Running" with the "Startup Type" shown as "Automatic" I have not had the problem indicated in the thread. I would be curious what Windows Local Services is showing for Bitdefender services for those that are experiencing the problem. Thanks

  • satirecase3
    satirecase3

    Hi I am using the user mode instead of autopilot ,which is better and what are the differences?

  • Georgia
    Georgia ✭✭✭

    Hello,


    @ Pawel : I'm glad to hear that. :)


    @ villageidiot55 : Please see this post: http://forum.bitdefender.com/index.php?sho...st&p=150216


    @ Nesivos : The Autopilot does not have a service.


    @ bentley270, @ visiter555, @ r62ewa : Please let me know if the issue persists with the latest build version 16.28.0.1789 (right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?showtopic=35498


    http://forum.bitdefender.com/index.php?showtopic=35499


    Thank you.

  • danielmunitz@gmail.com
    danielmunitz@gmail.com
    edited June 2013

    Hi. I have Windows 8 64 bit and have been struggling with this problem for a very long time (Autopilot shuts itself off and turns into user mode)..


    I thought there was any undisclosed incompatibility between your ordinary BitDefender AntiVirus and Windows 8, so yesterday I reinstalled my operating system, and bought another BitDefender License (though my first one had not expired), this time BitDefender Windows 8 Security Suite. I thought this specific product would solve my problem. But it did not.


    Now I have 2 BitDefender product licenses, none of which work as expected.


    I am really dissapointed. This is very annoying, and is becoming really frustrating to me. Morover, I paid for 2 different security products and even though, I cannot be sure I am really protected at any given time.


    I hope you can please help me.


    Besides this, i have another issue: I could not find a Spanish version for Windows 8 Security installation package. Could you get me one?


    Thanks in advance,

All Time Leaders

Categories

Defenders of the month