Bd Free Affecting Performance

Today at around 11:00am est all installations of BD Free that I recommended to my friends had to be uninstalled. A total of 12. The only way to fix it was to remove the software in safe mode. The symptoms were that the machines were extremely slow and nothing worked. Internet down email down etc. Note that these were all separate installations ( Win 7, Win XP etc) . Once removed the problem went away. Did anyone else have this problem?

Forgot to add that it would take minutes between applications and the system would not shut down without holding the power button.

The same thing happened to myself and several people I recommended use BD Free. I have spent the better part of the day uninstalling Bitdefender from several computers remotely logging in to them. I would get an error that the uninstall failed. I would reboot in normal mode. It would automatically come back to the uninstall screen and would let me finish. One more restart after finishing before I could then install something else.

Glad to see we weren't the only ones... Several folks using it at my location also had the same issue, initially presented itself as a DNS/internet connectivity related issue, but as we performed more thorough troubleshooting, the non-responsive application and system behavior became more obvious. As mentioned, only booting into Safe Mode would allow for uninstallation and issue was resolved on reboot.

The only thing we could determine is possibly a recent BitDefender update may have been the culprit, also could be tied in with recent Windows updates, although several folks experiencing this issue did not recently install any WUs. I do hope BD acknowledges this issue and provides a solution in the near future. I'd hate to switch to an alternate A/V solution as it's been pretty stellar to this point, but obviously with it literally crippling machine usage, there's no way to possibly use it at this time...

Add me to the list. Got a couple people that I also recommended Bitdefender to having the exact same issues. Uninstalled and the problem goes away. Def some sort of botched update somewhere!

I'm running Windows 8.1 and have no problem personally, but all affected systems in my shop are XP or 7.

Georgia (http://forum.bitdefender.com/index.php?showuser=34114) -->Instead of removing the fix for this comment this issue that happens to many users. Mostly x64 users of Free version

Since you dont post any update on the issue, dont you know the error exist ?

Hello,

We are truly sorry for the inconvenience created.

Yes, this is now a known issue and we've already released a fix for this via product update a couple of hours ago.

Please turn off the Antivirus protection from the main interface and wait for an automatic update. You could also try to reboot the PC and an update will be performed automatically in the next 5 minutes.

Should you need further assistance from our end please do not hesitate to contact us!

Same issue here on 3 Windows 7 boxes. I've turned off Virus Shield, rebooted, but none are updating, even after a few hours. All showing last update around 11pm yesterday, version 1.0.20.1083.

I rebooted one of them again about 30 minutes ago and it still hasn't updated.

Hello,

For those that encounter the same issue after the update or after rebooting the system, we will need the gzserv.log from the installation folder.

The default location is

C:\Program Files\Bitdefender\Antivirus Free Edition\gzserv.log

Upload the file on http://sendspace.com or any other file server and post the download link here.

We appreciate your understanding and cooperation in this matter!

Same here

I am not sure what happened but I lost all internet connection. I did an uninstall of BD AV Free using iObit uninstaller. The BD AV Free uninstall program ran and i selected repair. It said it couldn't repair. I restarted ran the iObit uninstaller again and uninstalled BD AV Free or so I thought. I rebooted was able to connect to the Net. Download BD AV Free from the BD website. Ran the install and it asked again if I wanted to uninstall or repair. I chooses repair again. This time the repair was successful and said I had to restart. I restarted and BD AV Free asked me to login. I logged in to My Bitdefender then BD AV Free said it was updating. A few seconds later it said I needed to restart to finish the update. I restarted one more time and now everything appears fine including internet access.

What a mess. Good luck.

Did the uninstall in safe mode, reboot, and reinstall and it appears to have fixed the problem on a few systems for me as well. The only issue after that was when trying to log back in to Bitdefender I had to quickly type in the username and password because it would reload the little login window every 10 seconds or so and make you have to start over. So far, so good.

For me too it was a dark day ... i really thought my computer burned inside , as my openoffice 's session crashed , and all was really slow with no internet connectivity.

First shutdown took about 5 minutes , the reboot maybe 5 more.

No sound , no internet , a freaking windows error ... and everything slow or totally freezing.

I didnt suspect Bitdefender Free Ed. , i was lucky enough to perform with success a system restore under safe mode.

Thanks god my work was safe , and internet was working properly.

After that , Bitdefender was inactivated , with no way to start services.

So i uninstalled it , and i discover this thread today as i was really asking myself what was wrong.

Know what ?

Im afraid to reinstall it now , even if IMHO it was the better free "light" AV , running so well on my old computer without loss of performance.

I was hoping some comments about this major trouble. From a big commercial AV and system's security company , i really think there is a lack of information. There is a message talking about a "fix" , but lost in all the complaints.

This kind of thing really deserves a "sticky thread".

Anyway , as i said , i was really satisfied. But as i am doing important work for graduation , i wont install it again for now.

Hello,

For those that encounter the same issue after the update or after rebooting the system, we will need the gzserv.log from the installation folder.

The default location is

Upload the file on http://sendspace.com or any other file server and post the download link here.

We appreciate your understanding and cooperation in this matter!

On September 5, 2013 the 10:30AM update in EST did not actually prevent Internet access. It appeared that way but in truth it stopped all non-secure websites. All the affected computers I saw could in fact quickly access https://www.google.com but not http://www.google.com. The slowness is a direct relationship to effectively cutting off all normal (non-secure connectivity). Strange, but they all could PING yahoo.com, and google.com but not actually open the sites in any browser (IE, Chrome, Firefox, etc..)

I was able to fix every one without using safe mode (I am very cautious using safe mode in Windows 7. When a certain bit is flipped Windows 7 insists on forcing a destructive "repair" that I prefer to avoid). Here's how I was able to resolve this:

After boot up and avoiding any Internet, or update I waited for the system to rest, I went to the tray icon (the red "B") and turned off both choices (there are only two in the free version) Next I went to Start-Control Panel-Uninstall... and choose Bitdefender.

Even though it says it 'fails" let it finish, I agreed for it to reboot. After the reboot we no interaction Bitdefender asked for UAC permission (if Windows 7 is on default mode) so I allowed it. Next I got a choice to Repair or Uninstall (the repair did not help so do not choose or your start back at square one) I chose Uninstall and this time a brief Uninstall is successful. It is critical that you wait and wait and wait for Bitdefender to actually generate the reboot don't jump and force it too early. After that reboot Bitdefender Free was completely out.

One last thing, I don't see how any future update from Bitdefender can ever fix this (unless Bitdefender techs had an emergency secure website that could send the update) because the updates come from a non-secure location that cannot be accesed when in this condition. It does leave the average (non-geek) user "high and dry" and "painted into a corner". I hope this helps you remove this paralyzing condition. The Bitdefender engine is the best in the World and I hope this never happens again.

Guys, let's all calm down, such conflicts do happen at all vendors, I have been practicing a lot and I can cite many cases where eminent vendors released update problem - it was with Avast, Kaspersky Lab, and many others. The problem is localized.