Installing Bitdefender X64 On Windows 8.1 Crashes My Computer During Install.

Stacks
Stacks
edited October 2013 in Bitdefender windows 8 security

Hi all,


I've just purchased Bitdefender Total Security 1 year license.


But when trying to install the program the computer just freezes and I have to reboot the computer by hardresetting it.


It freezes when the initial "Downloading / Scan / Installing" screen is showing.


It's a brand new install of Windows 8.1 and it's not a cracked version.


I have downloaded the x64 version that I saw you mention in another thread. Same result.


I have the following specs;


OS: Windows 8.1 Pro  


CPU: Intel Core i7-4770K 3.50GHz


Memory 16322 MB


Graphics: nVidia GeForce GTX 780 (1920x1080x32bit 75Hz)


Please assist since I want to use my newly bought product which was supposed to be the best product out there today.

Comments

  • squadq
    squadq
    Hi all,


    I've just purchased Bitdefender Total Security 1 year license.


    But when trying to install the program the computer just freezes and I have to reboot the computer by hardresetting it.


    It freezes when the initial "Downloading / Scan / Installing" screen is showing.


    It's a brand new install of Windows 8.1 and it's not a cracked version.


    I have downloaded the x64 version that I saw you mention in another thread. Same result.


    I have the following specs;


    OS: Windows 8.1 Pro  


    CPU: Intel Core i7-4770K 3.50GHz


    Memory 16322 MB


    Graphics: nVidia GeForce GTX 780 (1920x1080x32bit 75Hz)


    Please assist since I want to use my newly bought product which was supposed to be the best product out there today.

  • Stacks
    Stacks

    Okay? :-)


    Do you have the same issue or?

  • squadq
    squadq
    Okay? :-)


    Do you have the same issue or?


    Same issue. Bitdefender worked fine on w7 ultimate and i cannot reinstall it after w8 pro update.

  • Nesivos
    Nesivos ✭
    Hi all,


    I've just purchased Bitdefender Total Security 1 year license.


    But when trying to install the program the computer just freezes and I have to reboot the computer by hardresetting it.


    It freezes when the initial "Downloading / Scan / Installing" screen is showing.


    It's a brand new install of Windows 8.1 and it's not a cracked version.


    I have downloaded the x64 version that I saw you mention in another thread. Same result.


    I have the following specs;


    OS: Windows 8.1 Pro  


    CPU: Intel Core i7-4770K 3.50GHz


    Memory 16322 MB


    Graphics: nVidia GeForce GTX 780 (1920x1080x32bit 75Hz)


    Please assist since I want to use my newly bought product which was supposed to be the best product out there today.


    I have four computers running Windows


    One W7 on an AMD computer


    One W8 on an AMD computer


    One W8 on an Intel computer


    One W8.1 on an Intel computer updated from W8 today


    No noticed problems so far with BD W8 Security working after the install of W8.1. BD W8 Security did require one reboot. I think I have rebooted this computer about 15 times since I began the install of W8.1. No problem rebooting and no related error messages. I did have one program that is compatible with W8 but currently incompatible with W8.1 because of a driver issue. It is not a BD program.

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