Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Cant Install New Total Security

Options
phill147
phill147
in Installation

try to install new total security today and get bdagent error and also c:\program files\bitdefender\pmbxinst.dll is not a valid win 32 application and also says the application was unable to start correctly (0xc00007b) message tried the uninstall and had x by tools all ticks on other files

Comments

  • nicktulloch
    nicktulloch
    Options

    Hi - I've got exactly the same problem. I was wondering if you had found a solution?

  • nicktulloch
    nicktulloch
    Options

    Yes, I am installing as an administrator. I first tried installing it from a CD I bought and I've subsequently tried to download it from this link:


    http://www.bitdefender.co.uk/solutions/total-security.html

  • Rohugh
    Rohugh ✭✭
    Options

    Remove all traces of your previous install using this tool


    http://www.bitdefender.com/uninstall/


    Reboot and try again.

  • nicktulloch
    nicktulloch
    Options

    Thanks. I just tried that but still get the same error message.


    I'm using Windows 7 (SP1) with a 64 bit operating system. Any ideas of what else I can do? I have another computer that runs on Windows 8 and I installed Bitdefender on that last night with the same CD and had no problems there.

  • Rohugh
    Rohugh ✭✭
    Options

    I am on Win7 HP SP1 X64 and over the last few weeks have been undecided about which AV to go with so have installed/removed/reinstalled BD TS several times and have not had any problems (online download). I suggest you wait for a tech to see this and hopefully help.

  • gprit
    gprit
    Options

    Bought this software to replace Kaspersky as it seemed to come out with higher scores.


    Download said I was not connected to internet. Was then given uninstall instructions and links to re-install. Re-install links did not work - error in files.


    Despite several urgent messages to their support I have not had any solution and I have been without Internet protection.


    I have no option but to go back to Kaspersky, which I have had for several years and never had any problems - my decision to switch was also based on price - but Kaspersky lowered their price for previous customers.


    WOULD NOT RECOMMEND BIT DEFENDER IN A MILLION YEARS.

  • scarpa777
    scarpa777
    edited February 2014
    Options
    try to install new total security today and get bdagent error and also c:\program files\bitdefender\pmbxinst.dll is not a valid win 32 application and also says the application was unable to start correctly (0xc00007b) message tried the uninstall and had x by tools all ticks on other files


    I have the same problem:


    pmbxinst.dll not a valid Win32 application.


    Please help.


    I have a 3 licence Internet Security CD.


    I have also tried reinstalling from bitdefender.com.


    I have uninstalled fully between installs.


    I am trying to install on vista 64bit on a notebook.


    I have installed it successfully on my windows 7 64bit desktop computer.


    Bitdefender tech support, please help us.

  • Georgia
    Georgia ✭✭✭
    Options

    Hello everyone,


    This error message may occur on operating systems where the Microsoft Visual C++ Redistributable Package is not properly configured.


    We recommend you to follow the instructions available in our knowledge-base article in order to fix this issue:


    http://www.bitdefender.com/support/how-to-...C2%B2-1106.html


    We are here for you should you require further assistance.

  • daman1
    daman1
    Options
    I'm using Windows 7 (SP1) with a 64 bit operating system.


    I'm running the exact same system and not ONE issue,theres something in that system thats not right,it's your computer NOT BD.

  • Georgia
    Georgia ✭✭✭
    Options

    @daman1


    Indeed, the issue is related to the wrong integration of Microsoft Visual C++ Redistributable Package.

All Time Leaders

Categories

Defenders of the month