Bd Internet Security 2014 Safepay Encounter A Critical Error

Last year, I had BitDefender Windows 8 AV. At first, I had no issues with SAFEPAY, but at the end of the year, SAFEPAY started crashing my Windows8 computer/laptop - Blue Screen.

This year, I installed BitDefender Internet Security 2014 on my Windows 8 computer/laptop and on my Windows 7 computer.

To my regret, BD Internet Security 2014 SAFEPAY still crashes on Windows 7 and Windows 8 computers/laptop. The good thing is that BD 2014 SAFEPAY does not crash my computers like BD Windows 8 AV did.

It's OK, I will use the old fashion way - Firefox for it.

I don't want to spend my life on BD issues - just sharing my experience with other BD users.

The BSOD issue has been solved here: http://forum.bitdefender.com/index.php?showtopic=48376

About the crash - can you give us more details?

Cristian

Cristian,

I know exactly when it happens, and it happens on Windows 7 and Windows 8 computers while I'm using SAFEPAY from BD Internet Security 2014.

It happens when I'm trying to transfer money between my two bank accounts.

I cannot transfer money between my accounts at the same bank.

SAFEPAY crashes as soon as I push the button to make a transfer.

I'm always submitting my crash reports to BitDefender; therefore, I hope the BD team will be able to fix the problem.

Here is an error message from 5 minutes ago.

It sounds like a crash in Safepay, but from the picture I cannot determine what happened - it is the standard "post mortem" error dialog.

Can you contact support - if you did not already - so we can collect the crash dump and logs for the error?

Cristian