Bitdefender Total Security 2014-pasword

ozkan
ozkan
edited April 2014 in General

hi;


i have bitdefender total security 2014 and i know my bitdefender pasword but when i try to change auto pilot setting , program wants pasword.


i tried my bitdefender pasword but it didn't work.


May you help me about this probblem?


Thanks


My email adress:


Best Regards.

post-179837-1397601285_thumb.png

Comments

  • Rohugh
    Rohugh ✭✭

    Hiya ceren,


    It seems you have in-putted a password to protect changes in the GUI, you either have to remember it, uninstall the product completely (using the BD Uninstall tool) and then reinstall or contact Bitdefender for help. There is no way of finding it or asking for a reset with that password.

  • Georgia
    Georgia ✭✭✭
    edited April 2014

    @ ceren


    There is no need to reinstall Bitdefender as this will not delete the product password.


    Instead, please run the tool indicated via PM in Safe Mode to remove the product password.


    Feel free to post back in case further queries arise.

  • Rohugh
    Rohugh ✭✭

    @ ceren


    There is no need to reinstall Bitdefender as this will not delete the product password.


    Hiya Georgia,


    I was just reading the BD TS .pdf manual and you may want to change it as it says you can reinstall if you forget the password.


    post-175392-1398211812_thumb.jpg

  • andrebertelli
    andrebertelli

    Hi, I have the same problem.


    Could you please send me the protocol for resetting my password?


    Thanks

  • Rohugh
    Rohugh ✭✭
    Do you still have access to the email address associated here? Check the link below. smile2.png


    http://www.bitdefender.com/support/how-do-...count-1112.html


    The MyBitdefender password has nothing to do with the password used for protecting the GUI - unless you use the same one which would be a bit silly.


    Hi, I have the same problem.


    Could you please send me the protocol for resetting my password?


    Thanks


    Please contact Bitdefender direct, they may very well miss this request you make on the forum. :)


    Email: http://www.bitdefender.com/support/contact-us.html

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