Problem In Installation

I just bought BD internet security 2013. Installation fails on Windows 8 with latest updates:


Some files could not be created.


Extracting files to "C:\Program Files\Common Files\Bitdefender\SetupInformation\{34480DEE-54D6-4985-A817-CA30E9BBC94C}" folder


Cannot create additional.dll


Cannot create bdnc.dll


Cannot create bdnc.ini


Cannot create bdmetrics.dll


Cannot create unrar64.dll


Cannot create newauthpublic.pem


Cannot create setuplauncher.exe


Cannot create standalone.xml


Cannot create install_config.xml


Cannot create install_x64.xml


Cannot create gzfltum.dll


Cannot create gzflt.sys


Cannot create htmlayout.dll


Cannot create installer.exe


Cannot create regal.dll


Cannot create trufos.sys


Cannot create bdardrv.dll


Cannot create wslib.dll


Cannot create wsp2p.dll


Cannot create wspack.dll


Cannot create wsutils.dll


Cannot create bd_logo.png


Cannot create lang\en-US.dll


Cannot create core\bdcore.dll


Cannot create core\Plugins\aspy_emu.cvd


Cannot create core\Plugins\ceva_dll.cvd


Cannot create core\Plugins\ceva_emu.cvd


Cannot create core\Plugins\ceva_vfs.cvd


Cannot create core\Plugins\ceva_vfs.ivd


Cannot create core\Plugins\cevakrnl.xmd


Cannot create core\Plugins\gvmscripts.cvd


Cannot create core\Plugins\orice.rvd


Cannot create core\Plugins\xlmrd.cvd


Cannot create core\Plugins\xlmrd.ivd


Cannot create core\Plugins\syscan.xmd


Cannot create core\Plugins\avxdisk.xmd


Cannot create qs_scan_log.xsl


Cannot create bg.png


Cannot create bg_header_image.png


Cannot create big_picture.png


Cannot create top_header_bg.png


Cannot create eula.html


HELP! :unsure:

Comments

  • Georgia
    Georgia ✭✭✭

    Hello,


    Please post here a screen shot of the error message you get during the Bitdefender installation.


    Also post a support tool log to see what is wrong:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach, upload it on


    http://www.sendspace.com or http://www.mediafire.com


    and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you.

  • Are you logged as an admin on this PC? Also, you might want to try installing this under safe mode. Make sure first that you don't have any security software installed too. smile2.png

  • I have exactly the same problem. Trying to install this to Win XP SP3. I confirmed that it would work and now I can't install it... There seem to be like half an install in the Programfiles/Common Files


    Error: Cannot Create (filename*.dll)


    Running the tool now.

  • i don't installation

    post-184235-1411132873_thumb.jpg