Unable To Install Bitdefender

meena76
meena76
in Installation


I recently purchased Bitdender Internet Security 2013. I am now trying to install the product.


When I attempt to install I get the following error message: 'Bitdefender 2013 cannot automatically uninstall eTrust. We recommend that you manually uninstall this program and runt Bitdefender 2013 installation again.'


I cannot find this eTrust under programs and features to uninstall.


I have tried the link to the uninstall toll for CA Etrust, but the link does not work. Please help. I really don't want to pay for a software I cannot use.

Comments

  • coolcool1227
    coolcool1227 ✭✭✭

    Hi and welcome on the forum


    Kindly read this post


    How To Remove Previous Antivirus Traces And Re-installation Of Bitdefender, Detailed Procedure

  • Georgia
    Georgia ✭✭✭

    Hello meena76,


    Please don't hesitate to post back if you still need our help with removing the remaining files of the other security solution.


    We will gladly assist you. :)

  • austingrd
    austingrd

    You can probably looks at "All Programs" then look for the etrust folder. usually, there's an uninstall exe that you can click there. smile2.png

  • putryshikin
    putryshikin

    i have the same problem. but mine is mcafee. hot to uninstall this? i also have try MCPR, and restart it, but it did not work. please help me!

  • Laurence02
    Laurence02
    i have the same problem. but mine is mcafee. hot to uninstall this? i also have try MCPR, and restart it, but it did not work. please help me!


    Run regedit, Find everything with the string mcafee, remove all such strings and run the installer again.

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