Registration Popup Is Illegal

So, how do we stop this from popping up? I have a corporate license for 75 users. I don't want to see this popup on every computer. The end user doesn't know the registration info anyway. This popup is very annoying. Please give us a some way to disable it.

After some altercations' with a Junior Help Desk person, I was prompted to send this email to them as the replies where in the same tone of "Cris" the moderator, and that is not the tenure of the issue !

What exactly do you mean by "the replies where in the same tone of "Cris" the moderator"? As far as I'm concerned, I gave you a very specific answer, and not one, but two ways to make that popup disappear.

1. Who ever is advising you to reply to my email messages in this manner, is obviously also ill advised and has little if no understanding of the Laws in this Country and in others with regard to Privacy and Consumer Laws that are in force.

Again... what exactly do you mean by "this manner"?

And in what way BitDefender forces you to do something you don't want?

I've seen tons of other applications that ask the users to register online. My question is... do you send emails to all software vendors that do this?

I don't work for BitDefender (and I'm only a volunteer on this forum), but in my opinion, the fact that BitDefender S.R.L. wants to know how many users use the applications produced by them is a perfectly legit thing to do. Besides, this is a way to prevent software piracy (because users who use the same licenses will be easily identified).

Furthermore, BitDefender doesn't make you register, it only asks you to. As Florin said, the product works at it's full capacity even if you don't register.

Personally, I used BitDefender for about 4 years before I finally created an online account. And I never had any problems.

2. One is lead to believe that your reply is one of indifference and arrogance, where you delude yourself in believing that you can flaunt and bypass the legal ramification of the issues I have raised by some punitive gesture of disabling a function and by such action disabling other popup messages that can or may be received through this method and that may be important to the functionality of the program, to which the customer is entitled.

No, you will not loose any functionality.

As I said, the information sent through these messages is just basic information (for instance, you are notified when an email message is scanned...but you already know that, because emails are scanned only when you send/receive emails).

The important popups are always shown (as I said, all Alerts from the Firewall/Antivirus/Antispy/etc... are always shown).

And, again, I have a hard time to find the indifference in the replies you got on this forum.

3. You have it in your immediate ability to remove this particular message, yet you fail to comply to meet the requirements of the suggested local consumer and privacy regulatory rules and laws.

Not what I would have recommended, as the consequence of your refusal invites complaints to the respective authorities by customers who are faced with the reality that by disabling the popup function they are denied part of the service which is included in the purchase and formed part of the product functionality and service, besides the contravention of the Privacy and consumer Laws.

Frankly, I don't consider what you do a request/suggestion. I consider it a demand, which is a totally different thing.

Let's think about it for a moment, shall we...

You come here demanding that this popup is removed. Why? Because you don't like it. Well...BitDefender is NOT made just for YOU. It's made for millions of other users, and some of those users might actually find this popup useful.

Now... I can't say that it won't be removed, because that is not, in any way, my decision. But if it will be removed, it will be removed from serious reasons (and one user complaining about it is just not sufficient). I know that this is how I'd do it, if it were my decision. *This is only my personal opinion and has nothing to do with the BitDefender company.*

5. As the Agent who recommended these BD products to my clients in the first place and who's concern a I have outlined, in the original, this and other email messages to you regarding the issue of the so called "Reminder popup" message which has also been suggested as deceptive, in that it does not fully disclose the consequence, nor disclose that the action is not compulsory, and in fact does not provide an option to dismiss the need to register, you by such refusal to remedy this issue allow consumers to question your companies ethics and reputation.

Again... Nobody forces anybody to do anything. That is why were talking here about a popup, a reminder, and NOT a fullscreen window that doesn't let you do something else until you register.

Now let's be reasonable. BitDefender had it's reasons to introduce this reminder. It's their right to do so, because it's their product and it's their right to know who uses it.

And considering were talking about a small popup which can be closed by a simple click or even ignored, and it will close by itself in a few seconds, I totally, 100% disagree with your demands, and I cannot find a reason for them.

6. I would further suggest that a new review of your product and it's suggested ranking be reviewed in light of your refusal to address this specific issue, and instead of wasting my time with you, I will send this and other issues and problems to the respective Reviewers and Editors of PC Authorities and Computer Magazines.

As far as I know... the reviews are made to reflect a product's performances in what they do. In this case, BitDefender should protect your computer. By showing that popup, your security is not affected in any way, so I don't know what you will accomplish by sending this "complaint" to reviewers.

And about the "other issues and problems"... Why don't you post all of them here, instead of insisting with, probably, the least significant "problem"? Maybe the other issues you have with BitDefender are, indeed, problems that deserve the immediate attention from the developers (in which case, they will be addressed as soon as possible).

7. I tried it the polite way - now I will use the old fashioned "Hard Ball" way and write a view reviews and press releases, and while I'm at it change my product recommendation.

Well... this really doesn't seem like "polite way" to me. It looks somehow like blackmail.

NB: A simply 5 minute code correction on your part will solve these issues - What the <edited> is you problem ?

The problem is that there are many things that could be done in 5 minutes. But sum up all of them, and you end up with a longer period than a lifetime.

It's a matter of priority.

Oh...and using this type of words on the forum won't get you the "fix" you want. But it might get you a Warning!

G'Day again,

The post by "Florin Stiuca" is not correct, in that the modifications made by BitDefender when they introduced the "Registration Reminder" took out the "Create Account Later" and other options not to register, although there were no other options.

Obviously those customers that did register their product, did not receive this popup message !

However if you did not register, then this popup continues to appear every time you re-boot or change users !

Wrong again.

What exactly stops you from pressing Cancel at the step where you are asked to create an account? My guess is that that option was removed because it was useless and redundant.

Cris.

I have just two things two say to you:

1) BitDefender doesn't compromise anyone's privacy. The data requested for registration is not made public under any circumstances. That data is confidential, and will remain on BitDefender server. Also, all data needed to register is your name and your country. If the registration procedure was asking for more important things, like your address, telephone number, credit card number, or whatever, I would have understood your concerns.

2)

other vendors do not force you do register in order to get rid of reminder popup

Let's take the small and insignificant example of Microsoft Windows. It has to be registered and activated online. Other wise, even if you bought it, you can only use it for 30 days, after which it will be blocked. Maybe I'm crazy, but this really seems like a much more restrictive system than the one BitDefender has. Did you also send e-mails at Microsoft to "ask" them to remove the activation? My guess: NOT

And the examples could go on and on...

Oh...and I asked you nicely that you stop using words like

Crap you don't

Cris.

P.S.: You keep insisting that this is illegal. Since when is illegal assuring that the users have a legally registered copy of BitDefender (and they don't just use a cracked copy)??