Setup Not Working

G’Day once again “linda502”

Any Tools pertaining specifically to a Publishers Application Program should if available always be downloaded from that publishers web site so that all required instructions are available to the User. This is the Publishers link,

http://service1.symantec.com/SUPPORT/tsgen...005033108162039

in that copies from other locations do not give you nor do they outline the other relevant detail and options for the tool.

In this instance where the Tools has already been used, Quote: “I uninstalled Norton using the uninstall tool for it.” it is of no avail to use it again.

Having dealt with Peter Norton’s products since 1990, we get used to the failures and errors that are cause by publishers products and recommend the fix in the shortest possible way.

This tool, i.e. The Norton Removal Tool, does not clean all of it’s registry entries nor does it clean all of the folders and files which it originally installed the product into and generated. No doubt you discovered that when you did the search on your hard disk for the Symantec and Norton Files and Folders.

When the standard un-install may have been used (through the “Add and Remove” utility and or the Norton Uninstall Tool, it usually indicates that the uninstall did not perform correctly.

In any event, with all Symantec Products we have found it (over the last 27 years) preferable to perform the outlined procedures to “Clean Up” any Symantec / Norton Installations. Mind you while Peter Norton himself was at the helm, a lot of these issues did not occur and it was only after Symantec took over that these problems became common place and more so when the started the release of the 2000 range of their products.

Hence the clear outlined instructions on how to remove the folder and file entries and the use of the Windows Cleanup Tool to remove the Registry entries.

When you said “I see nothing in the Clean Up utility program window that looks even remotely like Symantec or Norton.“ that was a good sign. Mind you if we performed a Registry search using the Edit -> “Find..” option to look for Norton and Symantec, you would still find remaining orphan entries that belong to the product. However these do not usually create any problems and can be disregarded.

From the above post you had the links to your question regarding the “CAPICOM

WebFldrs XP“ entries, these are part of a Windows and Windows Update that you must have performed at some time. The Capicom update details are - Security Update for CAPICOM (KB931906) - http://www.microsoft.com/downloads/details...;displaylang=en and the WebFldrs XP (webfldrs.msi ) belongs to Microsoft Windows for troubleshooting if you have a problem with it go here http://support.microsoft.com/kb/287402 otherwise don’t touch.

As I outlined many times before, a Anti-Virus on it’s own is not a good idea when you have a fast ADSL or Cable internet connection. To avail yourself of, “As close as possible Total Protection” from Virus, Trojan, Worm, Spyware, Malware, etc. etc. you need to use a Suite that contains all of these protection factors or you need to source individual product that do the same thing.

The Security Suite way is the easier option to install. However just remember, “There is no Security Suite or Individual Anti – “anything” that affords you a guaranty of 100% protection. If you read the fine print on any publishers product for these type of programs you will understand that they do not make any such claims nor to they give you any warranty or guaranty against the factors from which they suggest and or attempt to protect you from.

You no not have to unplug your internet connection when installing BitDefender. At the time when the popup message asks you if you want to “Download the latest …i.e. a new version is available do you want to download it “ just click on “No” and the installation proceeds and installs the version that you have already downloaded and as suggested, it will be automatically updated when the installation is completed and you have rebooted your PC as per the installation instructions.

OK, I trust that you are now able to install a Security Suite of your choice and your system is protected.

Mind you, there is always more than one way to solve or fix a problem, it’s up to you to choose the one that you can understand and follow to fix your problem.

I f you need any help with configuring BitDefender just ask. Better to take the time and read the Help Files, you learn more. - Happy computing

pcbugfixer

G’Day again “Linda502”

Nope, if you have followed the set out instructions, then you should have no further issues with the current installation of the BD product.

As to the other “TrendMicro” (George will be unhappy when I tell him) uninstall, you should use the original uninstall from the shortcut Program folder directory of the product, and if it does not have it’s own, then you need to use the default “Add or Remove Programs” of the OS. When the list is loaded simply click on the program and click on the “Remove” button that is then revealed on the right side of the program line and follow the instructions in the uninstall procedure.

Publishers Uninstall or Removal Tools, need only be used if the default uninstall (s) do not work correctly.

But remember after the uninstall – even if not prompted, re-boot anyway and then perform a search for the product name on the hard drive and delete any orphans that remain before installing the new program which takes it’s place.

Obviously if you have a registry cleaner like “Registry Mechanic or “RegCure” then run this as well to help clean the Registry of orphans and redundant entries.

BitDefender Total Security 2008 has a built one, which you could run after you have installed it, if that is the program you selected to use.

I trust that you have an Internet Security Firewall installed in addition to only Installing BD Anti-Virus ? as the AV on its own is not sufficient to protect your system when you have fast ADSL or a Cable Internet connection.

pcbugfixer