Log Does Not Open

I have the same thing happen from time to time. It's a glitch with the UI I believe. Just close out Bitdefender and then reopen it. Always solves the issue for me.

Not sure. I just know that the above works for me. But I haven't had the problem in about 2 weeks. Probably just jinxed myself

Hello all,

Thank you for reporting this.

To be able to help you, we need a log from your PC. Please reproduce the issue and send us this file attached to your reply. Or upload it on Sendspace and post back the download link:

C:\Program Files\Bitdefender\Antivirus Free Edition\gzserv.log

Thank you very much for your cooperation.

I find gzserv.log and gzerv.log.old in the directory you specify. Please see attached screen shot. I had to exit and restart Bitdefender earlier today to view the logs. The issue occurred between the datestamp times on the two files. Which one (or both) do you want and exactly where and how should they be sent?

Hiya Mark,

Just in case Georgia doesn't get back soon, in her post she asks you to download to Sendspace and then post the download link in this forum thread.

https://www.sendspace.com/

Best post them both.

Ro.

Additionally, did this happen just recently or was this working for you in the past with no problems?

For me this has been an ongoing periodic issue. I have made the requested log file available for inspection.

Hi,

I have exactly the same problem. Very intermittent when clicking the "Logs" button. Button looks like it activates, but nothing happens.

Can fix the problem the same way as described below. Next boot up, same again, sometimes.

Just thought i would let you know there is a bug,

regards

Highco

PS Win 7 64 Bit.

Have Sent the log file to sendspace

http://www.sendspace.com/file/mxa2rx

Cancel above link, try this one :

http://www.sendspace.com/file/2kz8vo

Same exactly situation here.

Expecially when I wait ten minutes, after the system startup, and then open Bitdefender free: log button doesn't respond.

Closing the tray icon, then restarting the software, the log button is responding and the log windows appears.

Windows 7 64 bit Home Premium.

The LOG bug is still here, any fix in near future?

Do not loose any sleep waiting for that. I believe that problem has been there forever to more or less degree. I suspect the problem is triggered by other software (e.g., by the use of third party anti-malware, which Bitdefender warns against using simultaneously). I experience the problem so rarely that it troubles me less that my experience with other software.

As stated earlier, if you Exit the interface and restart it, the problem is solved (at least temporarily).

I believe this problem has no bearing on the computer protection and that is what really matters.