Installation Failed

They won't reply to my messages....

This part certainly s***s. I've been waiting for an answer from them as well.

Hello,

When reporting such issues please also mention the ticket ID received when contacting Bitdefender support. I will be waiting for the necessary information.

Thank you!

I'm aware that you probably replied to the OP but since you are here a short question. Can I use the BD IS license for BD AV only? That would be ticket number 2014081702230001 and 2014081910500002.

A simple question so why does nobody reply? Heck, I might even spend more money if you do.

Hi sb.750,

Thank you for your post.

I notice my colleagues already replied to your ticket 2014081702230001....

Yeah, weird coincidence.

Anyway, I appreciate the effort and the offer. I ran several tests last night and will probably go ahead with the conversion.

Thank you for your help.

I bought BitDefenders and tried to install it from the link it sent but it crashed my computer completely. It took hours to restore it, using a restore utility from Dell. They won't reply to my messages and won't give me my money back although the product is clearly unsuitable for my computer, which is a brand new Win8 laptop. Anyone else having problems with this product?

Yes, I have a Windows 8.1 laptop and have been trying (with the help of the Bit Def Help Desk - ticket 2014090321200001) to install since last Wednesday. Can download the files, but then ..... nothing. Fortunately, I have not shared your crash experience but, as things stand, all the hype about BitDefender seems very overblown. Also, the Help Desk doesn't seem to work for a UK based customer other than in the afternoons and five days a week - not very user friendly. And just had this when trying a different download "connect.bitdefender.com uses an invalid security certificate. The certificate expired on 06/09/2014 00:59. The current time is 09/09/2014 16:21.". Not very trust inspiring, is it?

Well, it is now Friday - a week and a half since I first tried to install BitDefender - and I've heard nothing from the Help Desk since Monday. This is the worst experience I have ever had with the installation of any program and certainly the most unhelpful "Help" desk! Anyone got any suggestions - other than sticking with Window Defender?

Over two weeks since anyone from BitDefender contacted me. However, I now have BitDefender installed. My old hard disc crashed (maybe inability to instal BD was partially because of this looming meltdown). But, I repeat, NO thanks to the BD team.