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Installation Keeps Trying To Delete Kaspersky

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mrctoft
mrctoft
in Install & register

Hello.


My problem is that when I try to run the installation of total security, it keeps trying to uninstall KasperSky, which I used before. I've searched around, and done some things to try and help it out, without luck. So I hope you can help me get rid of this problem.


Things I have tried:


1. I used Kaspersky's removal tool (kavremover) to uninstall Kaspersky.


2. I used CCleaner to run both 'the cleaner' and the 'registry cleaner' to remove leftovers from Kaspersky & Bitdefender.


3. I rebootet and tried to install again, still no luck.


What is my next move? :wacko:


Thanks in advance.

Comments

  • antikythera
    antikythera ✭
    Options
    Hello.


    My problem is that when I try to run the installation of total security, it keeps trying to uninstall KasperSky, which I used before. I've searched around, and done some things to try and help it out, without luck. So I hope you can help me get rid of this problem.


    Things I have tried:


    1. I used Kaspersky's removal tool (kavremover) to uninstall Kaspersky.


    2. I used CCleaner to run both 'the cleaner' and the 'registry cleaner' to remove leftovers from Kaspersky & Bitdefender.


    3. I rebootet and tried to install again, still no luck.


    What is my next move? :wacko:


    Thanks in advance.


    Did you run the Kaspersky removal tool in windows safe mode? If not, please try it because if you don't some files would still have been loaded during windows startup. Then restart and try ccleaner again and manually delete the contents of the %temp% directory (type %temp% in windows explorer address bar to get to your user account's temporary directory). After that see if the Bitdefender installer works.

  • stridert
    stridert
    Options

    From what I have understood, installing Kaspersky is a tough task since they leave traces of install behind. Possibly in system registry too. But have you tried the guide from their KB site yet? It's 2014 but I think the steps should be similar. 1.gif


    http://support.kaspersky.com/10014

  • mrctoft
    mrctoft
    Options

    Thanks man..


    Removing it in safe mode solved the problem. :)

  • antikythera
    antikythera ✭
    Options

    you're welcome.

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