Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at:

Thank you for your understanding.

Cyberghost Vpn App Change The Profile To Game Mode


When I open the CyberGhost VPN application the profile mode goes to Game mode when I have open the autopilot. Is it possible to exclude this app from game profile? If not please fix it!

Site's link is:

Thank you!


  • You can configure autopilot to NOT manage the profiles.

    You can also configure the profiles to be active when a certain app is running.

    You cannot configure exclusions for profiles to be not active when a certain app is running.

  • Cris4524
    edited February 2016

    I want when this app is running to remain in normal mode. Is it possible to do that?

    I can't configure the normal profile to be active when this app is running.

  • You have to uncheck the option 'Let Autopilot manage my profiles' in the profiles settings.

    When you uncheck that option, you can manually choose what profile you want to be active.

  • Georgia
    Georgia ✭✭✭
    edited February 2016

    Hi Cris4524, it is possible for us to remove from our database an app wrongly identified by Bitdefender as a game, therefore switching automatically to Game Profile.

    However, in all our internal tests after installing CyberGhost v. from the indicated link and activating the VPN connection (we chose Luxembourg) Bitdefender Profile remains Standard. Moreover, the process CyberGhost.exe doesn't exist in our Game Profile database.

    Could you tell us if you are doing anything specific in CyberGhost that seems to trigger Game Profile? Try opening up the app and then click on Default settings.

    Let us know how is everything going.