[Fixed] Anti-Theft Location

Bitdefender sometimes only uses your WAN IP address to attempt to locate your PC. It's a very unreliable method. Read Georgia's post /index.php?showtopic=67159" rel="">here for more info.

Sometimes my own PC is in New York City, sometimes it's in Texas. Maybe today I'll send it to France. All depends what VPN exit point I use.

http://www.ip-address.org/

My current location is over 20 miles wrong. Says I'm on the UNCW college campus, in Wilmington, NC. I live in Hampstead, NC.

Putting my desktop and two laptops on a college campus filled with students, dorms, and nearby apartments, seems to be a bug that totally invalidates the functionality of the tool.

"Let us know if Google Maps can properly locate the device and if the device is connected through Wi-Fi. "

Connected through AT&T U-Verse and a WiFi connection.

Bitdefender Anti-Theft locates me in the middle of the UNC-W college campus, 20 miles away, on Wood Dale Dr. Wilmington, NC.

Google Maps pinpoints my location perfectly, even though we are on a private road.

Hello,

Please let us know if you have any http filters in place or proxies or even a vpn.

Also if the wifi router you are using has a built in firewall or a VPN redirect.

I am also having the same problem, only installed Bitdefender yesterday so I am just going through it all and I live in Stockport, Cheshire, England and it has located my pc in Manchester?? I have tried the support tool and emailed support with a screenshot bit they also want me to send them the file from the support tool which I have not got a clue where to find. It said a file would be created on my desktop, don't know where to start to look for the file.

I have just had a reply from BD regarding this and I am none the wiser, They are saying to click on a globe **??? What globe???This is the reply I received. Any ideas what they are talking about? My router is literally 2 feet away from my laptop.

First of all, I would like to point out that, to use the Anti-Theft features, the following prerequisites must be met:

• You must link your computer to a MyBitdefender account by logging into one from Bitdefender Total Security / Bitdefender Antitheft Standalone;
  
• The commands can only be sent from the MyBitdefender account you linked your computer to;
  
• The computer must be connected to the Internet to receive the commands.
  

Now, specifically for the Geolocate feature, you should also know that the accuracy of the location depends on how Bitdefender is able to determine it. The location is determined to within tens of meters if Wi-fi is enabled on your computer and there are wireless networks in its range.

If the computer is connected to a wired LAN or 3G/4G modem with no Wi-fi based location available, the location will be determined based on the IP address, which is considerably less accurate. Basically, a location based on your IP address can only display the information provided by the ISP – most of the times the country, sometimes the city or region.

Moreover, if you have multiple devices connected to Antitheft you should use the menu list from the left of the map to choose the device you want to locate. **After clicking on the globe**, to locate your device, the current location will be displayed below. You might also see a message “Could not locate device” on the map because the location was not accurate if it was based only on your IP address.

Thanks Weary, That is what I thought. The location it gives me is about 10-15 miles away from where I am. Makes you wonder if someone else had the same IP address?

Hello, In reply to your message you sent me, I have just checked and my location is now correct.

Many thanks for letting me know

Hello,

Glad to hear that the situation has been resolved and I would also like to thank you for your patience.

Rest assured that we are looking into further improving this function.