Bdagent Hangs At Shutdown

Hello paschacla,

Where exactly does your computer hang?

Are you still on your desktop? Do you already see the message logging-out orWindows is shutting down?

Can you please do what is written here.You can still do this when you are still on your desktop.

Normally when you see that message you are able to press on end task now? Did you already pressed on it?

Try this press windows button together with r now type regedit press enter. Expand hkey_current_user and open the following subfolders: control panel,desktop,double click on WaitToKillAppTimeout and change 20000 milliseconds (20 seconds) to 25000 milliseconds click on ok. Test if this works try to increase the value with 5000 (5 seconds). Are you now able to correctly shutdown your pc?

Please open task manager:

By pressing these three keys together on your keyboard: ctrl+alt+del(ete) or by pressing the windows button together with r now type taskmgr press enter. Click on the processes tab and on the cpu usage tab 2x times and verify which process is using most of the cpu usage. Try to restart the BitDefender related services by pressing windows button together with r now type services.msc press enter and left click on any service that has BitDefender in the name press on start or restart.

Best regards

Niels

Last update :

I could reactivate by making a "repair" in the "add/suppress program" section of the configuration panel.

I'll run a deep scan tonight.

I had similar issues and they seemed, in my case, to be related to Windows Instaler.

This is what i did.Before proceeding ,download a fresh Windows Instaler 3.1 from Micrososft website ,unless you already have it in your computer.There is in the BD package such an instaler but i found it somehow defective.

1.Uninstall BD and restart when prompted;

2.Run the uninstall BD tool recomended by Niels and restart when prompted;

3.Reinstall Windows Installer 3.1 and restart computer;

4.Locate the BD package and unpack it with WinRAR.Will result 4 files and here double click the Setup.exe with the BD red icon;

5.Install product and update the product when you are offered to,then restart when prompted;

6.After restart manually update BD then restart again.

This should be all and for me worked when i needed to install a clean Windows.

I also recomend you to install latest Internet Explorer 7 and updates prior to installing BD again.

I've had the same issue with "bdagent.exe" as well. I bought BIS2008 and did an install on a clean drive. I did partition the 250gb drive into 2 drives. The OS is on an 8gb partition with the remainder being used for regular files. My computer constantly stops opening programs. An example, I'll click on IE7 and it will open the program in TaskManager, but won't open the program window itself. Also I won't be able to stop the process either. When I try to reboot the computer, it shows the box with bdagent.exe not shutting down and after selecting Restart or Shutdown, the desktop remains. I left it alone once and after about 15mins it went to the "Shutting windows down" bluescreen and froze there. The only way to reboot is to reset or power off.

I know Bitdefender is a great product, but I'm really not used to having a program slow my computer down, quite noticeably, on a consistent basis and then be unable to shut it down 95% of the time.

I have a 3.4EE, 2gb RAM, 2 250gb Maxtor drives, WinXP Pro w/SP2. I don't have any other security software running. I also have issues with my iTunes and Motorola software freezing.

At first I was thinking it could be the partitioning on the drive causing issues, but I've uninstalled BD and have no problems or slow downs since then. I think if I had a QuadCore, it might be less of a speed issue, but I can't really afford to change things around right now. I had purchased BD in June due to trojan and malware issues. I've become equally as frustrated dealing with BD issues as I had the previous virus issues.