Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Update Error

Options
SteveP
SteveP
in Update


Hello all,


I have been getting an update error on a PC for the last 4 hours. In the BD log it shows and error code of 1011. What does this mean and how can I resolve it?


Thanks,


Steve

Comments

  • Sorin G.
    Sorin G. ✭
    Options


    Hello,


     


    That is a time out error.


    Try to update using a different connection (mobile hotspot / other wifi etc)

  • SteveP
    SteveP
    Options


    I am now showing error code 200, for over 8 hours. What does this one mean? Is there a place to look up these error codes?

  • Sorin G.
    Sorin G. ✭
    Options


    Hello,


     


    Please let us know what product do you have installed and what operating system.


    Also please ensure you remove all other security solutions from the machine

  • SteveP
    SteveP
    Options


    I have Bitdefender 2017 family pack installed, on a Windows 10 Home PC. The error code is actually 2009.

All Time Leaders

Categories

Defenders of the month