Threat Defense is still killing my games.
One of my games has a Captcha which often becomes a false positive. But, I cannot add this file to exclusions as its a .bin file. Why is Advanced Threat Defender allowed to remove these files, if I cannot add them to the exclusions? I have them as an exclusion everywhere else, but Threat Defender is ruining my game experience.
Firewall is also a problem, as it blocks the .bin file from having access to the internet, which it needs as the game is an MMO. the .bin file is a game.bin file, and basically holds everything that the game needs to run.
I've sent the file in before but I never got a response, updates never stopped this issue so I'm always having to disable my threat defense and firewall when playing because I can't even start my game otherwise.
the game.bin file only seems to be quarantined once my game has been launched, which is weird.
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Hello,
Seems that the detection was removed on the 13th of October when you initially sent the file to us.
Most likely the game suffered changes as a result it is being once again detected.
Please contact our support team via bitsy@bitdefender.com with the sample files encased into an archive with a password.0 -
The files are constantly being changed due to it being the binary file, the file only receives a threat when in use. how can i expect it to be removed permanently from detection when the game is changed weekly?0
