BD Free does not recognize my wireless Canon printer
I've been using DB Free for at least a year. About a week ago, I discovered that I couldn't print on my wireless Canon printer (model PIXMA TS6020). Prior to this I had NO problems with my wireless printer. The Canon tech rep discovered that it was my AV program. I have removed and reinstalled BD Free at least 4 times with the same results. I have searched the internet for advice on how to create an "exception" (exclusion) for a wireless device and it appears that the paid versions of BD do have a method for creating an exception for a specific wireless device. The BD Free version ONLY has the ability to create and exclusion for a URL not (e.g.) an IP address for a wireless printer. I have switched to AVAST and that has no such issues. The creation of an exception was not required. AVAST recognized the printer immediately -- and not as a potential threat.
I'm guessing that a recent update of the BD Free program created this performance issue -- without providing a method to fix it.
As BD Free WAS a great freeware AV, I hate to switch to AVAST, but Bitdefender has not (yet) provided me with a fix.
Louis
Comments
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Don't worry, they won't provide you with a fix, if you contact them they will probably tell you to buy their paid product.0 -
This might sound stupid but have you tried typing the IP address of your printer in the url exclusion?
Wow now that I have typed it out, it sounds really stupid, but it’s still worth a try.0 -
That sounds like a good idea. It was the first thing I tried. Unfortunately, it didn't work. Note in my comments on 1 Jan (above), that I stated that "ONLY has the ability to create and exclusion for a URL not (e.g.) an IP address for a wireless printer." Subsequently, I communicated directly with a BD tech rep and he confirmed that, currently, DB Fee does not have the option to create an exclusion for a printer. He said that he was passing the issue up the chain of command.
While AVAST free AV does have occasional popup ads promoting its paid version, I find the nuisance minimal and tolerable. AVAST Free seems to be working very well. I supplement AVAST with Malwarebytes Premium -- they play well together. I use other on-demand scans to confirm that I have a clean machine (e.g., Superantispyware). I do use Privacy Eraser, which I've found to be more thorough than Ccleaner.
IF BD Free does improve its exception feature, I will return -- but not before.
Louis
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