BTS2018 never ends to scan Thunderbird profile folder

btee_18
btee_18
in Protection


Hi all,


my BitDefender Total Security 2018 can't scan  \appdata\roaming\thunderbird\profiles\[my_profile]   to an end!  Not within full system scan, nor as contextual scan. Usually full system scan took about 7 hours to scan about 16 million files, now it reach 15 million and it is still there after 35 hours, and where is it scanning? within emails! So I made it scan Thunderbird profile folder under \appdata to check what's going on and I verified the problem is related to mails! Weird thing: BD keep scanning 300k + mails (and I can see the name of the single mail change one after another) but I have only 20k mails in thunderbird (imap)....


A possible clue: before this last scans thunderbird asked me if I wanted to "consolidate" messages, and because it gave me no option (it would have done it automatically if i wouldn't give my ok to manual mode) I clicked OK.


What do you suggest?


Thanks

Comments

  • Sergiu C.
    Sergiu C. ✭


    Hi, 


     


    If the scanned items number is still going up it would mean that the scan isn't stuck. It may be that the email archive file is overcompressed and is simply taking a long time to scan. 

    I'd recommend also running a system scan, with the Thunderbird folder excluded, just to ensure that everything else has been scanned. (the mail archive file is not a threat itself). 



    Also, can you let us know how much space the Thunderbird folder is occupying? 

  • cathyc
    cathyc


    I'm having an issue here as well. Picture attached. I don't altogether understand the idea of starting again with a full scan which excludes the things that don't scan well. It seems to go against the purpose of a full scan. Also, I'd love an explanation of all those password protected files. I don't knowingly have any. Note that the figures 8 and 2 for resolved and unresolved have been there for almost all the scan.



     

    Computer full scan with bitdefender.jpg

  • btee_18
    btee_18


    /index.php?/profile/212852-sergiu-c/&do=hovercard" data-mentionid="212852" href="<___base_url___>/index.php?/profile/212852-sergiu-c/" rel="">@Sergiu C.  Thunderbird folder occupies 4.18 GB of disk space.  It never took so long to be scanned before compression, is there any means to permanently decompress the culprit folder?

  • David ABra
    David ABra


    I seem to be having the same issue also with Thunderbird, after 3 hrs I had reached 99% completion on the scan but I am now at 16hrs and still not complete (i'm glad I didn't wait up for the last 1% to compleet


     

  • cathyc
    cathyc


    I just gave up in the end and cancelled the rest of it. I did also open a ticket with support, but I didn't get any advice that solved it. Only a comment that there was no bug involving Thunderbird....

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