How to cancel subscriptions in BD 2019?

For some reason BitDefender has now put me in an active subscription for reneval of the license. I have NEVER had this before, and I don't want it. I will buy the product if I like it, but I don't want the product to buy itself!.

In the email I received today is this written:

Your Bitdefender Internet Security 2018 expires on 2018-11-24. Your account is set for auto-renewal, so you enjoy continous protection. Unless you choose to opt out, your Bitdefender subscription will extend automatically for 12 MONTHS.

There is NO link to opt out of this, but only a link to BitDefender Central. I can find an overview of "my" subscriptions, but I can't change anything inthere.

Any ideas?

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Comments

Jay-Z

The same thing happened to me! You need to open a support ticket and tell them to get rid of the auto-renewal before it becomes due again. Here is where you need to go and submit all of the required information. Make sure they send you a confirmation message stating that they changed the status.

https://www.bitdefender.com/support/contact-us.html

svenohrberg

Thank you for info.

I have now written to them. Is it legal in BitDefenders homeland to activate renewal without the accept from the customer? I'm close to call it stealing our money!!

svenohrberg

Whau, that was fast. I have already received an email from "checkout support center" saying that my auto-renewal is cancelled.

Good support :-)