How to cancel subscriptions in BD 2019?

svenohrberg
svenohrberg
in Archive


For some reason BitDefender has now put me in an active subscription for reneval of the license. I have NEVER had this before, and I don't want it. I will buy the product if I like it, but I don't want the product to buy itself!.


In the email I received today is this written:


Your Bitdefender Internet Security 2018 expires on 2018-11-24. Your account is set for auto-renewal, so you enjoy continous protection. Unless you choose to opt out, your Bitdefender subscription will extend automatically for 12 MONTHS.


There is NO link to opt out of this, but only a link to BitDefender Central. I can find an overview of "my" subscriptions, but I can't change anything inthere. 


Any ideas?

Comments

  • Jay-Z
    Jay-Z ✭


    The same thing happened to me!  You need to open a support ticket and tell them to get rid of the auto-renewal before it becomes due again.  Here is where you need to go and submit all of the required information.  Make sure they send you a confirmation message stating that they changed the status.


     


    https://www.bitdefender.com/support/contact-us.html


     

  • svenohrberg
    svenohrberg


    Thank you for info.


     


    I have now written to them. Is it legal in BitDefenders homeland to activate renewal without the accept from the customer? I'm close to call it stealing our money!!

  • svenohrberg
    svenohrberg


    Whau, that was fast. I have already received an email from "checkout support center" saying that my auto-renewal is cancelled.


    Good support :-)

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